Receptionist/Clerical Officer - Children's ED

Bristol NHS Foundation Trust; Bristol; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Bristol NHS Foundation Trust is seeking a patient-facing ED receptionist to greet and signpost patients and relatives, and to process them using the CareFlow EPR system. You will liaise with clinicians to support smooth patient flow and participate in a 24/7 roster with 12-hour shifts, including evenings and weekends.

Responsibilities include registering patients, updating demographics, handling telephone queries, and coordinating discharge letters and clinic bookings.

Qualifications

• Welcoming patients and relatives to ED and guiding them to appropriate areas.
• Proficient use of Careflow EPR for patient registration and updating records.
• Good communication and liaison with clinicians and colleagues in a fast-paced environment.

Responsibilities

• Register patients on the Careflow EPR system.
• Update patient demographics when required.
• Issue Cas Cards for clinical staff for triaging patients.
• Answer reception phone and respond to queries.
• Send discharge letters to GP/Health Visitors after discharge.
• Prep notes for scanning and ensure accurate uploads to the clinical system.
• Book plastics and consultant review clinics.

Skills

Patient greeting

Careflow EPR

Phone reception

Demographic updates

Tools

Careflow EPR

Job description

The post holder will work within the Bristol NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department. The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster. The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

• To register patients on the Careflow EPR clinical system
• Updating patients demographic details when required.
• Issue Cas Cards for the Clinical staff for triaging patients
• Answer reception telephone and deal with any queries
• With discharged paperwork send out discharge letters to GP and Health Visitors.
• Prep notes for scanning
• Scan notes, upload to clinical system and quality check
• Book appointments for plastics clinic and Consultant review clinics.

The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.