Receptionist/Clerical Officer

www.healthjobsuk.com - jobboard; Salford; On-site; GBP 24,000 - 28,000; Part time

Job summary

A leading NHS Trust in Salford is seeking a part-time Receptionist/Clerical Officer to provide exceptional customer service within the Northern Contraception, Sexual Health & HIV Service. You'll play a vital role in welcoming patients, managing appointments, and ensure the confidentiality and safety of the reception area. This role offers flexible working hours and the opportunity to contribute positively to patient care and administration.

Qualifications

• Experience in a busy office/administrative environment.
• NHS/health related reception/administration experience.
• Proven public-facing experience.

Responsibilities

• Greet visitors and ascertain requirements.
• Book appointments and manage patient interactions.
• Maintain confidentiality and safety at the reception.

Skills

Effective written and oral communication

Customer service

Ability to deal with enquiries politely

Organizational skills

Education

GCSE standard grades A-C in English and Maths

Additional qualifications in Business Admin or customer service

Tools

Microsoft Office

Job description

Main area Administrative Services Grade NHS AfC: Band 2 Contract Permanent: Cross site cover and participation in Saturday rota required. Hours Part time - 20 hours per week (Monday to Saturday working - Cross site cover required) Job ref 349-MRI-6895064-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Lance Burn Health Centre Town Salford Salary £24,169 per annum pro rota Salary period Yearly Closing 01/07/2025 23:59

Receptionist/Clerical Officer

NHS AfC: Band 2

Job overview

To work as part of The Northern Contraception, Sexual Health & HIV Service in line with relevant policies, procedures, protocols and guidelines, to provide a consistently client focused reception and clerical service which promotes good customer service and effective working relationships within Salford Sexual Health at Lance Burn Health Centre and hubs.

Main duties of the job

• Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
• Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
• Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
• Book appointments, update attendances and action referrals.
• Maintain the reception and waiting area to an orderly state at all times.
• Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
• Arrange and respond to transport/Interpreter requests as directed.
• Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
• To work flexibly across the service as required.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].
We’re looking forward to hearing from you!

Person specification

Experience

• Proven experience of working in a busy office/ administrative environment.
• Experience of working with the public/ customer facing.
• NHS/health related reception/administration experience.

Education/Qualifications

• Educated to GCSE standard grades A-C in English and Maths
• Additional qualifications in Business Admin or customer service

Skills

• Effective written and oral communication skills.
• The ability to deal with enquiries in a polite and non-judgmental manner.
• Ability and commitment to work as a member of a busy multi-disciplinary team.
• Ability to work on own initiative and organise own day to day tasks.
• Knowledge and experience of Microsoft Office packages
• Experience of using NHS IT systems.

Personal Attributes

• Able to work under pressure and meet deadlines.
• Good timekeeping.
• Flexible approach to work.
• Ability and willingness to undertake further training as required
• Tactful and diplomatic approach

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.