Receptionist

Greater Manchester Mental Health; Salford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Greater Manchester Mental Health Foundation Trust is seeking a Receptionist to join the Ramsgate House Community Mental Health Team in Salford. You will greet patients, record attendance and outcomes on the PARIS system, and provide a confidential booking service to arrange future appointments.

You will work closely with nursing, medical and administrative staff to ensure smooth clinic operations, with a focus on accuracy, discretion and patient care in a busy outpatient setting.

Qualifications

• Experience in patient administration and use of EPR systems.
• Knowledge of Data Protection Act and patient confidentiality.
• Experience with office equipment and general clerical duties.

Responsibilities

• Greet patients and record attendance and clinical outcomes on PARIS.
• Provide appointment booking services for future appointments.
• Maintain clinic administration and support reception functions.
• Cover other reception areas as required.

Skills

Excellent telephone manner

Excellent communication skills

Excellent keyboard skills

Effective time management

Prioritisation of tasks

Punctuality

Reliability

Flexibility

Education

GCSE English & Maths

Tools

Mircosoft Office

Job description

Site Ramsgate House Community Mental Health Team Town Salford Salary £25,272 Per Annum Salary period Yearly Closing 07/10/2026 23:59

Job overview

The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the PARIS system. The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.

All agents participate in cover service for other reception areas on a rotational basis and adopt a flexible approach to working.

Please note, this post is not eligible for sponsorship

Main duties of the job

The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Educated to GCSE level for English & Maths

Experience

• IT Systems inc Mircosoft Office

Experience

• Patient administration background. Knowledge of EPR systems. Use of office equipment. Previous office experience

Knowledge

• The post holder should demonstrate knowledge of: The Data Protection Act. Patient Confidentiality.

Skills & Abilities

• The post holder should possess skills in: Effective time management. Prioritisation of tasks. Excellent telephone manner. Excellent communication skills. Excellent keyboard skills. Ability to proofread. Punctuality. Reliability. Flexibility.

Important Information about working for GMMH: All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website –

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.