Patient Administrator - Reception

Circle Health Group Limited – Monthly; Greater London; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private Pension Scheme

Private Healthcare Scheme

Friends & Family discounts

Family friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Training opportunities

Job summary

Circle Health Group is seeking a Patient Administrator to join The Sloane Hospital in Kent on a permanent 37.5-hour contract with a salary of £24,947 per year.

You will support the patient journey, handle bookings, mail, health and safety compliance and contribute to a professional service for patients, visitors and staff.

Applicants should have Maths/English GCSEs, PC proficiency, and prior administration experience; private healthcare experience is a plus.

Qualifications

• Maths and English GCSE A-C or equivalent functional skills level 2.
• Proficient in PC use and hospital/clinic systems.
• Basic financial awareness in an administrative role.
• Previous admin experience in private healthcare is beneficial.

Responsibilities

• Contribute to smooth running of patient administration throughout the journey.
• Follow Circle Health Group best practice process maps for a standard service.
• Deal with patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and apply it in practice.
• Ensure appropriate health and safety measures for patients, visitors and staff.
• Complete mandatory training as required.

Skills

Computer literacy

Financial awareness

Education

Maths and English GCSE A-C

Job description

Patient Administrator - Reception (37.5 Hours & Permanent, Salary: £24,947.00 per year)

The Sloane Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.


• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.


• Ensure All patient queries are dealt with efficiently and professionally.


• To manage all incoming and outgoing mail.


• Approve electronic bookings received via the relevant system and update any booking received via email.


• Maintain knowledge of Health and Safety at Work Act.


• Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.


• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence


• Proficient in the use of a PC, including the use of software and systems


• Basic financial awareness


• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service


• Private Pension Scheme


• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions


• Friends & Family Hospital Discounts


• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay


• Non-contributory life insurance


• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits


• Access to resources, tools and services to support your wellbeing


• Employee recognition programmes


• Industry leading training and development opportunities …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosoph

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare