Patient Experience & Front Desk Coordinator

Circle Health Group; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Job summary

Circle National Enquiry Centre in Glasgow, part of Circle Health Group, is seeking a Receptionist for 37.5 hours per week in a permanent role. You will greet patients, provide information and directions, and support the smooth running of reception and admin services with strict confidentiality.

The role requires excellent communication, organisational skills and IT proficiency (Outlook, Word, Excel, Teams), working flexibly across shifts to uphold patient care standards.

Qualifications

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills, with the ability to build positive relationships with patients, visitors and colleagues.
• Strong interpersonal skills, demonstrating professionalism, empathy and a customer-focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• Ability to prioritise workload, manage competing demands and meet deadlines in a busy environment.

Responsibilities

• Create a warm, welcoming and professional environment for all patients, visitors, colleagues and external stakeholders.
• Greet and assist patients and visitors, responding to enquiries and providing clear information, directions and guidance as required.
• Maintain effective communication with departments and stakeholders to support the smooth running of reception and administrative services.
• Act as a point of contact for facilities teams, contractors and external visitors, ensuring enquiries and requests are managed efficiently.
• Maintain confidentiality and Data Protection standards at all times, ensuring patient, employee and company information is handled securely and appropriately.
• Promote and maintain a professional image of Circle Health Group, demonstrating excellent customer service in every interaction.

Skills

Welcoming customer service

Communication

Attention to detail

Teamwork

Tools

Outlook

Word

Excel

Teams

Job description

Circle National Enquiry Centre in Glasgow, part of Circle Health Group, is seeking a Receptionist for 37.5 hours per week in a permanent role. You will greet patients, provide information and directions, and support the smooth running of reception and admin services with strict confidentiality.

The role requires excellent communication, organisational skills and IT proficiency (Outlook, Word, Excel, Teams), working flexibly across shifts to uphold patient care standards.