Healthcare support worker – Clinical Care - DPU/SDAU

Norfolk and Norwich University Hospital; Norwich; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme and annualle

Wagestream - access up to 40% of your

Descripción de la vacante

Norfolk and Norwich University Hospital is seeking a Healthcare Support Worker to join the Day Procedure Unit (DPU) and Same Day Admissions Unit (SDAU). You will support a multidisciplinary team, perform perioperative safety checks and assist with patient care from admission through discharge, ensuring accurate records and compassionate service.

We value teamwork, effective communication, and a proactive approach to maintaining a safe, welcoming environment.

Formación

• City and Guilds NVQ Level 3 in Care or equivalent qualification
• Some previous experience in a nursing/Care Assistant role
• Ability to communicate clearly in English and maintain accurate records

Responsabilidades

• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• Adheres to the trust policies and supports patient care across the DPU/SDAU.
• Carry out duties under supervision of registered professionals and participate in audits.

Conocimientos

Interpersonal skills

Numeracy & literacy

Organisational skills

Time management

IT skills

Teamwork

Caring & compassion

Educación

NVQ Level 3 in Care

Descripción del empleo

Healthcare support worker – Clinical Care - DPU/SDAU

**Please note that this advertised position, which is part of occupation code 6131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.**

The Day Procedure Unit and Same Day Admissions Unit embraces the opportunity for individuals to gain leadership skills to co-ordinate patient activity, to manage own workload and to assist the coordinator with day-to-day tasks in both departments.

The post holder will be expected to support the multidisciplinary team in providing care and support for both Day Procedure Unit and the Same Day Admissions Unit's patients. You will also undertake a full range of perioperative safety and clinical checks in the care of adult patients from admission, third stage recovery and discharge, supporting the team of nurses, adhering to agreed admission discharge and transfer protocols. You will also be expected to demonstrate and maintain good communication skills as well as maintaining accurate and complete records of patient activities appropriate to your job role.

To support the delivery of a high quality, safe and compassionate healthcare you will be proactively involved in the delivery of care provided within the clinical area.

Our working hours are Monday to Sunday, either 07:00 - 19:30 or 09:30 - 22:00. We currently do not work on Bank Holidays or nightshifts.

Main duties of the job

We are looking for an enthusiastic and motivated Healthcare Assistant to join our friendly Day Procedure Unit (DPU) and Same Day Admission Unit (SDAU) teams at Norfolk and Norwich University Hospital.

Our departments care for patients having planned surgery across a wide range of specialties. We are a busy, supportive team where every role is valued, and every person contributes to delivering a positive experience for our patients.

We are looking for individuals who take pride in their work, enjoy working with people, and are committed to creating a clean, welcoming and safe environment. A positive attitude, good organisational skills and the ability to work well as part of a team are essential.

What makes our team special is our strong teamwork culture. We work closely together, helping one another to provide excellent care and ensuring patients feel respected, informed and cared for throughout their journey. We are proud of our welcoming atmosphere and value every team member.

Our work is guided by the Trust's PRIDE values: People Focused, Respect, Integrity, Dedication and Excellence. These values shape how we support our patients and colleagues every day.

Please note this is a patient-facing role. We encourage applicants to use their own words when completing their application so we can better understand their suitability for the position.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
• Adherence to the uniform trust policy.
• To act as a role model to others; always projecting a professional image.
• Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
• Adherence to NNUH policies consistently.
• To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
• To participate in audit as required.
• To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Qualifications

• City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

• Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

• Good interpersonal and communication skills
• Good numeracy and literacy skills, clear and effective reading and writing in English language
• Good organisational skills
• Able to prioritise own workload and manage time effectively
• Basic computer/IT skillsKnowledge of PAS/EDT/RTT pathway
• Able to work well in a team
• Able to reflect on own actions and respond to feedback.
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion
• Caring and compassionate with excellent interpersonal and communication skills
• Inclusive and non-judgemental
• Able to cope with stress and challenging situations
• Reliable and professional
• Flexible, adaptable and responsive to change
• To undertake training relevant to maintaining competence in the role as required.
• Able to recognise own limitations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum, pro rata