Receptionist - Cambridge

LGH - Holiday Inn; Cambridge; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Eye care

Counseling services

Wellbeing resources

Cycle to work

Financial advice

Job summary

Holiday Inn Cambridge is seeking a friendly Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, delivering a warm welcome, handling check-in/out and guiding guests to ensure a memorable stay.

You will manage reservations, answer calls, provide information about the hotel and local area, and work with colleagues to maintain a seamless guest experience in a busy environment.

Qualifications

• Genuine hospitality mindset with a friendly, professional approach.
• Ability to handle guest enquiries and reservations with accuracy.
• Willingness to work in a fast-paced, guest-facing role.

Responsibilities

• Welcome guests warmly and professionally during check-in/check-out.
• Respond to queries and requests with care and efficiency.
• Handle calls, emails and reservations accurately and confidently.
• Provide information about the hotel, facilities and local area.
• Maintain up-to-date guest information in the reservation system.
• Collaborate with hotel colleagues to ensure a seamless guest experience.
• Communicate clearly and positively in person and in writing.
• Stay calm, organized and focused in a busy environment.
• Demonstrate good computer skills and comfort with systems.

Skills

Guest service

Communication

Calm under pressure

Teamwork

Computer skills

Tools

Reservation system

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast paced environment. This is a role where human connection really matters - making guests feel comfortable, informed and valued at every interaction.

• Welcome guests warmly and professionally, ensuring a smooth and friendly check in and check out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up to date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience
  Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face to face and in writing
• Stays calm, organised and focused in a busy, guest facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences
  The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge., Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
  Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking