Receptionist - Brooklands

The Peninsula Hotels; London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Excellent salary package

Generous service charge

Life Insurance

Enhanced company pension contribution

Medical cash plans

State-of-the-art fitness facilities

On-site health and safety nurse

High street discounts

Job summary

A luxury hotel in London is seeking an entry-level Receptionist to join their fine dining restaurant team. Responsibilities include greeting guests, managing reservations, and ensuring a high standard of service. Candidates should have experience in a similar setting and excellent communication skills. The position offers competitive salary, service charge, and comprehensive benefits including health care and wellness facilities.

Qualifications

• Experience in a similar role in a fine dining restaurant or luxury 5-star hotel.
• Ability to work under pressure.

Responsibilities

• Greeting and seating guests at the fine dining restaurant.
• Understanding and following reservation standards.
• Utilizing the POS system to locate guest profiles.
• Maintaining physical facilities and equipment.

Skills

Understanding of fine dining culture

Good communication skills

Excellent time management

Adaptability

Job description

Overview

Receptionist - Brooklands role at The Peninsula Hotels. The Peninsula London is seeking a Receptionist to join the team within the fine dining restaurant, reporting to the Restaurant Manager and responsible for welcoming and seating guests at the fine dining restaurant. Brooklands restaurant will offer contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, and features top-flight libations and cigars in spaces inspired by the classic eras of British aviation and motorsport. The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace with panoramic views across London’s skyline including St Pauls and the City, the London Eye and Battersea, as well as three Royal Parks.

Key Accountabilities

• Perform friendly yet discreet and unobtrusive service in greeting and waiting on all guests.
• Understand and accurately follow the standard for taking reservations.
• Ensure consistency when creating a new guest profile.
• Understand all food and beverage menus and operating hours of each restaurant.
• Have knowledge of food and beverage menu items.
• Utilize the POS system as per policies and procedures to locate existing guest profiles.
• Observe and maintain the daily condition of all physical facilities and equipment in reception and public areas; make recommendations for corrections and improvements as needed.

General Requirements

• Understanding of fine dining culture and good knowledge of restaurant operations.
• Experience in a similar role in a fine dining restaurant or luxury 5-star hotel.
• Excellent time management and organizational skills; highly adaptable and naturally positive.
• Good communication skills; flexibility and ability to work under pressure.

Benefits and Rewards

• Your financial wellbeing:
  • Excellent salary package
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan
• Your Medical Care:
  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan
• Your Daily Health Routine:
  • State-of-the-art facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions
• Other Perks:
  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitality