Receptionist - Battenburg Child Development Centre

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Tipner; On-site; GBP 20,000 - 23,000; Full time

Job summary

Battenburg Child Development Centre, part of Hampshire and Isle of Wight Healthcare NHS Foundation Trust, is seeking a confident receptionist to be the first point of contact for patients, families and staff. You will help create a welcoming, efficient experience and support the administrative function across teams.

Responsibilities include recording patient arrivals, booking clinics, handling deliveries, scanning documents, and maintaining strict confidentiality.

Qualifications

• First point of contact for patients, families and staff, delivering a welcoming service.
• Professional and courteous communication at all times.
• Ability to multi-task effectively in a busy environment.

Responsibilities

• Record patient arrivals accurately and manage room bookings for clinics and meetings.
• Sign for deliveries and ensure items reach the appropriate team.
• Scan post, documents and notes when required.
• Maintain confidentiality in line with Trust policies and data protection.
• Provide high-quality reception support across multiple teams.

Skills

Customer service

Communication skills

Multitasking

Job description

We are looking for a confident, professional, and customer focused Receptionist to join our busy team at Battenburg Child Development Centre. As the first point of contact for patients, families, healthcare professionals, and visitors, you will play a key role in creating a welcoming and efficient experience., We are seeking a confident and professional individual with a strong commitment to delivering excellent customer service. The ability to multi task effectively in a busy environment is essential for this role.

The post holder will act as the first point of contact for anyone accessing the Battenburg Child Development Centre and will play a key role in supporting the administrative function to ensure that effective and efficient services are provided to patients and families. They will deliver a high quality, professional reception service to all patients, families and staff attending the building.

The role includes ensuring that all patient arrivals are recorded accurately and managing room bookings for clinics and meetings. The post holder will be expected to maintain a high standard of confidentiality at all times, in line with Trust Data Protection policies. They will also be responsible for signing for deliveries and ensuring they are directed to the appropriate team, as well as scanning post, documents and notes when required.

The successful candidate will undertake training and professional development as identified through the annual performance review process. They will be expected to maintain an awareness of the Health and Safety at Work Act and associated Trust policies, taking appropriate action within established guidelines to resolve issues and escalating concerns to their line manager when necessary.

This is a full time, permanent position supporting both reception administrative functions across the varied teams based at Battenburg Child Development Centre. The role requires excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast paced environment.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence