Receptionist - Bank

Avery Healthcare; Redhill; On-site; GBP 18,000 - 24,000; Full time

Job summary

Avery Healthcare is seeking a dedicated Receptionist to be the first point of contact within their care home. This role involves delivering high-quality customer service and performing various administrative tasks while embodying the values of care and support. Join a team that values respect and compassion.

Qualifications

• Excellent verbal and written communication skills.
• Positive, friendly, and welcoming attitude.
• Experience with client complaints and problem-solving.

Responsibilities

• Provide professional customer service at the reception.
• Handle telephone enquiries and maintain reception area tidiness.
• Complete administrative duties as required.

Skills

Communication

Problem Solving

Customer Service

Teamwork

Job description

At Avery Healthcare, we are dedicated to supporting the people who care for our residents. We understand the effort of our teams and are committed to celebrating and supporting you every step of the way.

By joining us, you will make a positive impact on residents’ lives daily. Your compassion and dedication truly make a difference. We offer a caring, supportive environment with opportunities for learning and growth throughout your career. As part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We are currently seeking a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the right fit for you, we would love to hear from you!

About the Role

Your main responsibility as a receptionist will be to provide professional, high-quality customer service as the first point of contact within the home, along with a range of administrative duties.

Additional responsibilities include:

• Answering the telephone, responding to enquiries at reception, redirecting calls to relevant staff, and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the tidiness of the reception area and liaising with Housekeeping to ensure standards are upheld.

About You

To be successful, you will embody our values of caring, supportiveness, honesty, respect, and accountability in all that you do.

Our ideal candidate must:

• Have excellent verbal and written communication skills.
• Possess a positive, friendly, and welcoming attitude.
• Have previous experience with problem-solving and handling client complaints.

About Avery

Avery is one of the UK’s largest providers of luxury elderly care homes. We believe that later years should be as enriching as any other stage of life, and we are passionate about creating meaningful experiences for residents and staff alike. With a vision of "creating meaningful lives together," we operate over 100 homes, fostering a supportive and inspiring environment where employees feel valued and empowered every day. Join us to discover why Avery is the preferred choice for residents and team members alike.

Please note that this role will require:

• A DBS Disclosure check, the cost of which will be covered by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the deadline depending on application volume and business needs.

Expected Salary: [not specified]

Postcode: [not specified]

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