Care Home Receptionist

Excelcare Holdings; Harlow; On-site; Part time

Job summary

A family-owned care home group is seeking a Receptionist for its Harlow facility, providing vital support to the team and exceptional service to visitors. This part-time position includes responsibilities like greeting guests, managing calls, and assisting with administrative duties. Join us to make a difference in a compassionate environment with numerous employee benefits.

Benefits

28 Days holiday including bank holidays

Free on-site parking

Enhancement to pay on bank holidays

Refer a Friend Scheme rewarding £500

DBS certificate paid by Excelcare

Funded qualifications via the apprenticeship programme

Employee of the month - £100 for outstanding contribution

Team appreciation week

Qualifications

• Good IT skills - Word, Excel and Powerpoint.
• Previous experience in a customer facing or reception role.

Responsibilities

• First point of contact for all visitors, ensuring a warm welcome.
• Answer telephone calls and ensure messages are delivered promptly.
• Maintain the reception area and manage incoming/outgoing post.

Skills

IT skills

Customer service

Job description

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We have an opportunity for an efficient and friendly Receptionist at our Abbot Care Home in Harlow, Essex. You will be part of a compassionate and welcoming team providing physical, emotional, and social support. Your dedication, reliability and support will make a difference every day.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect:

• Salary: £12.85 per hour
• 27 hours a week
• Wednesday, Thursday and Friday every week from 8am - 5pm
• There will be overtime available to cover annual leave, sickness, vacancies etc across Monday - Sunday

About the role:

• As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
• Deal with incoming and outgoing post.
• Ensure the reception area is always kept neat and tidy.
• Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
• Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
• The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.

What we are looking for from you:

• Good IT skills - Word, Excel and Powerpoint
• Previous experience in a customer facing or reception role.

What we offer in return for your hard work:

• 28 Days holiday including bank holidays
• Free on-site parking*
• Enhancement to pay on bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare*
• Funded qualifications via the apprenticeship programme (where required)
• Employee of the month - £100 for outstanding contribution
• Team appreciation week

*Terms and Conditions apply

If you are interested in the position, please apply online today - we look forward to hearing from you.