Receptionist - Bank

AVERY HEALTHCARE GROUP LIMITED; Redhill; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a compassionate and dedicated team at a leading luxury elderly care provider as a receptionist. In this role, you will be the first point of contact, offering professional and high-quality customer service. Your responsibilities will include managing calls, handling administrative tasks, and maintaining a welcoming reception area. This is a fantastic opportunity for individuals with excellent communication skills and a positive attitude to contribute to meaningful lives together in a supportive environment. If you are enthusiastic about providing exceptional service and making a difference, we encourage you to apply.

Benefits

Career development opportunities

Leisure and retail discounts

DBS Disclosure check covered

Qualifications

• Excellent verbal and written communication skills are essential.
• Previous experience in problem-solving and handling client complaints.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Manage reception-related administration and maintain databases.
• Ensure the reception area is tidy and standards are maintained.

Skills

Communication Skills

Problem-Solving

Customer Service

Job description

At Avery Healthcare, we believe in caring for those who care for our residents. We recognize and celebrate our hard-working colleagues, supporting your career development with a variety of apprenticeships, and providing you with access to a range of leisure and retail discounts.

We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a receptionist.

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills, both verbal and written.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

ABOUT AVERY

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents’ lives should be as enriching as any other. Our vision of ‘creating meaningful lives together’ is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.