Receptionist/Admissions Clerk

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 29,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust invites applications for a Main area 317 Antenatal Clinic Administration role in Royal Victoria Infirmary. This Band 2, full-time post involves registering patients, making appointments, taking calls and supporting reception duties within Women's Services.

The position offers 37.5 hours per week, includes weekend working, and a salary of £25,272 per annum. Closing date is 01/10/2026 with interview on 14/10/2026.

Qualifications

• GCSE level education or equivalent experience required.
• Experience working in administrative/reception roles is desirable.
• Good numeric and keyboard skills with accuracy and attention to detail.

Responsibilities

• To provide and maintain an efficient and reliable 24 hour admissions service for women attending Women's Services.
• To provide an efficient out-patient service for women attending Maternity / Women's Services for urgent out-patient and day case care.
• To ensure patient documents are prepared in a timely manner.
• To provide admissions information to patients, relatives and staff.
• To deal with telephone enquiries promptly.
• To provide assistance and guidance to the patients/visitors on arrival to the hospital.

Skills

Organisational skills

ECDL

Education

GCSE standard of education or equivalent qualification/experience

Job description

Main area 317 Antenatal Clinic Administration - RVI Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Includes Weekend Working.) Job ref 317-2026-37-50-DR

Site Royal Victoria Infirmary Town 317 02 Royal Victoria Infirmary Salary £25,272 per annum Salary period Yearly Closing 01/10/2026 23:59 Interview date 14/10/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are excited to recruit into an administration opportunity within Women's Services.

We invite enthusiastic, self motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Admin Team to support with all elements of pathway administration - registering patients on to the system, making appointments, taking calls and supporting with reception duties are all part of a typical days' work - along with other tasks allocated on a roster basis.

• Interview Date: 14 October 2026

37 hours 30 minutes/week

Main duties of the job

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To provide and maintain an efficient and reliable 24 hour admissions service for women attending Women's Services.
• To provide an efficient out-patient service for women attending Maternity / Women's Services for urgent out-patient and day case care.
• To ensure patient documents are prepared in a timely manner
• To provide admissions information to patients, relatives and staff
• To deal with telephone enquires promptly
• To provide assistance and guidance to the patients/visitors on arrival to the hospital.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Qualifications

• GCSE stand of education or equivalent qualification / experience

Skills

• Organisational skills
• ECDL

Experience

• Experience of reception duties.
• Experience of administrative duties.
• Medical records PAS

Knowledge

• Knowledge of receptionist’s role and clerical procedures.
• Awareness of confidentiality.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.