Receptionist & Administrator - Gateshead

Protocol Education Limited; Gateshead; On-site; GBP 20,000 - 26,000; Full time

Job summary

Protocol Education Limited is seeking a friendly Receptionist & Administrator for a busy Gateshead school office. You will be the first point of contact for pupils, parents and visitors, providing professional, welcoming support and admin assistance.

The role offers long-term stability, progression within education, and a chance to become an integral part of the school community with ongoing support from a dedicated Protocol Education consultant.

Qualifications

• Experience in administration, reception or customer service.
• Able to handle busy school office environment.
• Excellent organisation and communication skills.

Responsibilities

• Manage the school's busy reception and welcome visitors.
• Answer and direct incoming calls.
• Greet parents, pupils, visitors and external professionals.
• Respond to enquiries in a friendly, professional manner.
• Provide general admin support to the school office.
• Maintain accurate records and complete routine paperwork.
• Support the wider school team with day-to-day administration.
• Help ensure the smooth running of the school office.

Skills

Reception experience

Administration

Customer service

Communication skills

Tools

MS Office

Job description

Receptionist & Administrator – Gateshead

Could you be the friendly face that keeps a busy school office running smoothly?

A welcoming and community-focused primary school in Gateshead is looking for an organised, professional and approachable Receptionist & Administrator to join their school office team.

This is a fantastic opportunity for an experienced administrator, receptionist or customer service professional to become an important part of the school community. You’ll be the first point of contact for pupils, parents, visitors and staff, helping to ensure the school office runs efficiently and professionally.

Location: Gateshead
Start Date: ASAP
Contract: Long-term, with potential for the role to become indefinite

What You'll Be Doing

• Managing the school’s busy reception area and welcoming visitors
• Answering and directing incoming telephone calls
• Greeting parents, pupils, visitors and external professionals
• Responding to enquiries in a friendly and professional manner
• Providing general administrative support to the school office
• Maintaining accurate records and completing routine paperwork
• Supporting the wider school team with day-to-day administration
• Helping to ensure the smooth and efficient running of the school office

We're Looking For Someone Who Is:

• Organised, reliable and able to manage competing priorities
• Confident communicating with parents, staff, pupils and visitors
• Friendly, approachable and professional
• Comfortable working in a busy school office environment
• Proactive and able to use their own initiative
• Experienced in administration, reception or customer-facing roles
• Looking for a long-term opportunity within education

Previous school office experience would be highly desirable, but the school is also open to candidates from other sectors who can demonstrate strong administration, organisation and customer service skills.

About the School

This welcoming Gateshead primary school has a strong sense of community and is committed to creating a positive and supportive environment for its pupils, families and staff.

You’ll be joining an established office team where your organisation, communication skills and professionalism will make a real difference to the day-to-day running of the school.

What You'll Gain

• A long-term opportunity within a welcoming Gateshead primary school
• Potential for the role to become indefinite for the right candidate
• Valuable experience working within a busy education environment
• The opportunity to become an integral member of the school community
• Support from an experienced school office team
• Ongoing support from your dedicated Protocol Education consultant

• Weekly PAYE pay – no umbrella companies
• FREE access to our CPD Academy, including SEND, Safeguarding, Autism and Behaviour Management training
• Personalised support from a dedicated consultant
• Access to a wide range of schools and education settings
• A streamlined registration process
• Refer a Friend scheme with rewards for successful recommendations

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.
Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.