Receptionist / Administrator (Clinical support team)

St Johns Medical Centre; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Support Team member to provide essential assistance to the practice team. This role involves welcoming patients, managing appointments, and ensuring a smooth flow of communication within the healthcare environment. The ideal candidate will demonstrate exceptional customer service skills and a commitment to maintaining patient confidentiality. Join a supportive team in a dynamic healthcare setting where your contributions will make a real difference in patient care and experience.

Qualifications

• Experience in a healthcare setting is preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist patients with appointments and general inquiries.
• Process prescriptions and maintain patient records.
• Ensure confidentiality and compliance with healthcare regulations.

Skills

Customer Service

Data Entry

Communication Skills

Confidentiality

Education

High School Diploma

Tools

Patient Management System

Job description

Job summary

To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist, and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

Main duties of the job

1. Dealing with appointment, home visits, and telephone requests.
2. Booking, amending, and cancelling patient appointments.
3. Processing of repeat prescriptions in accordance with practice guidelines.
4. Initial contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
5. Filing and retrieving paperwork.
6. Taking messages and passing on information.
7. Keeping the reception area tidy and free from obstructions and clutter.
8. Bringing in pathology lab results and reallocating where necessary.
9. Import GP to GP records.
10. Action admin emails and internal messages.
11. Action master call out of hours reports.
12. Handling paperwork, locating paper notes for deducted patients.
13. Enter new patients onto the system.
14. Update addresses and name changes in the system.
15. Handle online registrations.
16. Process mother and baby discharges.
17. Prepare medical records for insurance companies.
18. Carry out data entry for patient records.
19. Summarize new patient records.
20. Receive new patient paper notes from the health authority and enter them onto the system.
21. Scanning of post onto patient records.
22. Coding.
23. Email sick notes and referrals to patients and hospitals.
24. Complete tasks sent from internal users.
25. Ensure patient confidentiality at all times.
26. Complete annual mandatory training.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

About us

St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester.

We have a clinical team of 9 GP Partners, 5 Salaried GPs, 4 Practice Nurses, 2 HCAs, and 1 Phlebotomist, all supported by a large reception and admin team.

Job description

Job responsibilities

St Johns Medical Centre
Altrincham Health & Wellbeing Centre
31-33 Market Street
Altrincham
WA14 1PF

Job Title: Clinical Support Team

Reports to: Operations Manager / Office Manager

Job summary:

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Welcome, assist, and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.