Round 2 Service Administrator (Clinical) Ref:0022ZD

TN United Kingdom; United Kingdom; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator to join their team in Stoke. This full-time, permanent role involves providing essential administrative support in a busy environment, ensuring safety and security within the service. The ideal candidate will possess strong communication and organizational skills, with a passion for helping others. You'll be part of a compassionate team committed to making a difference in the lives of individuals facing challenges with drugs, alcohol, and mental health. If you're ready to contribute to a meaningful mission, this role offers a fulfilling opportunity to grow and make an impact.

Benefits

28 days annual leave plus bank holidays

Additional day off for your birthday

Enhanced maternity, paternity, and adoption leave

2 days paid volunteer leave annually

Auto-enrollment in pension scheme

Blue Light Card discounts

Flexible working and wellbeing resources

Refer a Friend scheme with a £500 bonus

Qualifications

• Experience providing administrative support in busy environments.
• Strong relationship-building skills and excellent communication.

Responsibilities

• Provide reception and secretarial support to the team.
• Maintain data quality and support clinical administration.

Skills

Administrative Support

Communication Skills

Organizational Skills

IT Skills

Attention to Detail

Education

Good Maths Skills

Good English Skills

Tools

Database Management

Job description

Social network you want to login/join with:

Client:

We Are With You

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fb4598e5b845

Job Views:

8

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

About the Role

Our team in Stoke is seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, juggling various administrative tasks and supporting different people? If so, then this could be the role for you.

With You is committed to working with our clients to help them find their way back to where they want to be, and you will join a dedicated team of people who go the extra mile to make that happen.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people annually. Find out more about us here.

All applicants must submit a CV along with a cover letter explaining their suitability for this role.

The closing date is 22nd May 2025. Please note: this role may close earlier if we receive a high volume of applications, so we encourage early application.

This position is based at our Stoke Community Drugs and Alcohol service. You will be part of our administrative support team, providing reception, secretarial, data management, clinical administrative support, and ensuring safety and security within the service. The role involves greeting clients, minuting meetings, maintaining data quality, processing assessments, and supporting clinical administration.

This is a full-time, permanent role with a salary of £23,400 - £25,000 per year, including some evening and Saturday work on a rota basis.

We seek a compassionate, motivated individual with strong relationship-building skills, excellent communication, and organizational abilities. You should work well in a team, be passionate about our mission, and maintain a positive, engaging approach with clients and stakeholders.

To succeed, you will need:

• Experience providing administrative support in busy environments
• Effective communication skills with diverse audiences
• Confidence working collaboratively in a team
• Good Maths and English skills (verbal and written)
• Strong organizational skills to manage and prioritize tasks
• Attention to detail and analytical skills
• Excellent IT skills, including database management and digital media use
• Understanding of work-based Health & Safety issues
• Flexibility with working hours and location as needed

Experience in a charitable organization or knowledge of our client group is advantageous but not essential. We value passionate individuals with a positive approach.

A full job description and person specification are available upon request via email at [emailprotected].

About the Company

WithYou provides free, confidential support to over 100,000 people annually across England and Scotland facing challenges with drugs, alcohol, and mental health.

Our name reflects our mission—creating a positive environment where people can progress, connect, and receive friendly, expert help tailored to their needs.

Our staff change lives. If you're passionate about helping people access the support they need, we want to hear from you.

DE&I

We are committed to building an inclusive culture that celebrates diversity and supports all staff. We encourage applications from underrepresented communities, including those with lived experience, disabilities, racialized backgrounds, LGBTQ+ identities, all ages, and armed forces veterans.

We offer a guaranteed interview scheme for veterans and candidates with disabilities who meet essential criteria, and reasonable adjustments during the selection process are available.

• 28 days annual leave plus bank holidays
• Additional day off for your birthday or a special occasion
• Enhanced maternity, paternity, and adoption leave
• 2 days paid volunteer leave annually
• Auto-enrollment in our pension scheme
• Blue Light Card discounts
• Flexible working and wellbeing resources
• Refer a Friend scheme with a £500 bonus for successful referrals after 6 months’ probation