Service Administrator (Clinical) Ref:0022ZD

We Are With You; Stoke-on-Trent; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established charity organization is seeking a dedicated Administrator to join their vibrant team in Stoke. This full-time role involves providing essential administrative support, ensuring smooth operations within a busy environment that helps individuals facing challenges related to drugs, alcohol, and mental health. The ideal candidate will thrive in a dynamic setting, showcasing strong organizational and communication skills while contributing to a mission-driven team. Join a compassionate organization that values inclusivity and offers a range of benefits, making a real difference in the community.

Benefits

28 days annual leave plus bank holidays

Extra day off for birthday

Enhanced maternity, paternity, and adoption leave

2 days paid volunteer leave

Auto-enrollment into pension scheme

Access to Blue Light Card for savings

Flexible working options

Refer a Friend scheme with £500 bonus

Qualifications

• Experience in administrative support in busy environments.
• Strong relationship-building skills and a compassionate approach.

Responsibilities

• Provide comprehensive administrative support to the team.
• Ensure data quality and assist in clinical administrative tasks.

Skills

Communication Skills

Time Management

Organizational Skills

Analytical Skills

IT Skills

Tools

Database Management

Digital Media

Job description

Job summary

Our team in Stoke is seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, managing a wide range of administration tasks and supporting different people? If so, this could be the role for you.

Main duties of the job

This position is based at our Stoke Community Drugs and Alcohol service. You will be part of our administrative support team, providing an all-round administration and reception service, including secretarial and data-related tasks. You will also provide clinical administrative support and play a role in ensuring the security and health & safety of everyone who enters the service. As the service is very busy, a smooth-running administrative team is crucial to our success. The role involves greeting clients, minuting meetings, maintaining data quality, processing assessments, and providing clinical administrative support.

About us

WithYou provides free and confidential support, without judgement, to over 100,000 people annually across England and Scotland, dealing with issues related to drugs, alcohol, and mental health. Our name reflects our mission - a positive space where individuals can progress, connect, and receive tailored, friendly, expert help. Our staff change lives. If you're passionate about helping people access support, we'd love to hear from you.

Job description

Job responsibilities

With You is committed to working with our clients to find the right path for their recovery. You will join an exceptional team dedicated to making a difference.

As a leading charity supporting those with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, supporting more than 100,000 people each year.

Applicants must submit a CV and a cover letter explaining their suitability for the role. The closing date is 22nd May 2025, but early applications are encouraged as the role may close sooner due to high volume.

This is a full-time, permanent position with a salary of £23,400 - £25,000 per annum, including evening and Saturday work on a rota basis.

Benefits

• 28 days annual leave plus bank holidays
• An extra day off for your birthday or a special occasion
• Enhanced maternity, paternity, and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into our pension scheme
• Access to a Blue Light Card for savings
• Flexible working options and wellbeing resources
• Refer a Friend scheme offering a £500 bonus for successful referrals after 6 months' probation

We promote an inclusive culture, encouraging applications from underrepresented communities, including those with lived experience, disabilities, from racialised communities, LGBTQ+ individuals, and armed forces veterans.

We are committed to the Armed Forces Covenant with a guaranteed interview scheme for veterans meeting the essential criteria, and we are a Disability Confident Employer offering reasonable adjustments during the selection process.

Person Specification

Qualifications

• A full job description and person specification are available on request via [e-mail].

Experience

• We seek a compassionate, motivated individual with strong relationship-building skills.
• Highly organized with excellent communication and time management skills.
• A team player committed to high-quality service.
• Passionate about our mission with a positive, engaging approach.
• Experience in administrative support in busy environments.
• Effective communication with diverse audiences.
• Confidence working collaboratively and independently.
• Good Maths and English skills (verbal and written).
• Organized, able to prioritize and adapt to changing demands.
• Strong analytical skills and attention to detail.
• Proficient IT skills, including database management and digital media use.
• Understanding of work-based health & safety issues.
• Flexibility regarding working hours and location.

Desirable

• Experience in charitable organizations or knowledge of our client group is advantageous but not essential.

Disclosure and Barring Service Check

This role requires a DBS check due to the nature of the work, in accordance with the Rehabilitation of Offenders Act 1975.

Employer details

Employer name: We Are With You

Address: Hanley, Stoke-on-Trent, ST1 5BY

Employer's website: [Link not provided]