Receptionist/Administrator (Blunsdon Surgery)

Westrop Medical Practice; Swindon; On-site; GBP 12,000 - 17,000; Part time

Job summary

Westrop Medical Practice in Swindon is seeking an enthusiastic receptionist to join our busy front desk team. This role is 27 hours per week and involves daily face-to-face and telephone contact with patients, arranging appointments and following up on patient tasks.

You will perform front desk duties, handle a high volume of calls, provide back-office admin support, and assist in guiding patients to the most appropriate care. A caring, friendly and diplomatic manner is essential.

Qualifications

• Duties include reception work in a busy GP surgery, front desk, and handling high volume calls.
• Provide patients with prescriptions when they arrive to collect.
• Excellent communication and computer literacy are essential.

Responsibilities

• Face to face and telephone contact with patients
• Arranging appointments and follow-up tasks
• Back office admin and providing patients with prescriptions when they arrive to collect

Skills

Face-to-face communication

Telephone communication

Customer service

Communication skills

Computer literacy

Job description

Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfill a role within our expanding busy reception team at Blunsdon Surgery. This position is for 27 hours per week.

This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs., Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls, back office admin and providing patients with precriptions when they arrive to collect. A caring, friendly and diplomatic disposition is a must.

This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.

We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our Practice is made up of six separate Surgeries with over 50,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle.

Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. Our welcoming, friendly and supportive team are committed to delivering high quality patient care.

We are very open to hearing new ideas and trying different ways of working.

We offer NHS pension scheme as well as providing a supportive environment and in return the post holder will be vital to our practice success.

Westrop Medical Practice are members of the Brunel Health Group. As a group we are the largest primary care research group across the South West of England.