Administrator/Care Coordinator

Ridgeway View Family Practice; Swindon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff training

Career development support

Job summary

Ridgeway View Family Practice in Swindon is seeking an Administrator and Care Coordinator to join the busy GP team. You will support referrals, medical reports, coding and the recall system, ensuring timely patient contact for health checks and reviews.

The role offers opportunities for training, career development, and working within a supportive NHS environment across two sites.

Qualifications

• Experience of working in a GP practice.
• System One experience.
• Excellent interpersonal and teamwork skills.

Responsibilities

• Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
• Filing and pulling medical records
• Operate surgery computer and telephone system
• Action patient referrals
• Liaise with hospital departments and other care providers regarding patients
• Document coding
• Actioning practice emails
• Safeguarding administration
• Medical reports and private letter request processing
• Manage and maintain the practice recall and reminder systems
• Contact patients via SMS, telephone, letter, email, or other approved methods to arrange appointments
• Work closely with GPs, nurses, healthcare assistants, and administrative teams to coordinate clinics and appointments
• Support the achievement of Quality and Outcomes Framework (QOF), Enhanced Services, and other contractual requirements
• Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Skills

Experience in primary care

System One Experience

Job description

Job summary

We are looking to recruit friendly and enthusiastic Administrator and Care Coordinator to join our busy GP Practice based in Swindon.

This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.

In return we offer investment in staff training and support with career development.

Main duties of the job

The role is for someone to join the admin team with tasks such as referrals, medical reports, coding, safeguarding etc. and to manage the practice recall system to contact patients to arrange long term condition monitoring, health checks and reviews.

About us

Ridgeway View Family Practice is a ~15,000 patient, busy General Practice surgery based across two sites in Wroughton and Chiseldon.

We are part of Brunel Healthcare Group (Brunel PCN 1) working together with other practices across Swindon to achieve best practice outcomes and economy of scale working. Examples of this are the former STEAM vaccination centre and our current joint Saturday Extended Access clinic.

We have a strong team of nurses, ACPs, Paramedic, Clinical Pharmacists, Social Prescriber and Patient Care Coordinators.

We are fully embracing digital technologies and we buy in to services which cover our Extended Access requirement and offer our patients more accessibility. There is no working outside of core hours expected.

Brunel PCN 1 is one of the first "Approved Learning Organisations" in the area and as such as embrace learning and development within our practice and we enjoy hosting GP Registrars as well as Medical and Nursing students.

We prioritise work / life balance and work hard to maintain a calm, happy and supportive workplace.

Job responsibilities

• Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
• Filing and pulling medical records
• Operate surgery computer and telephone system
• Action patient referrals
• Liaise with hospital departments and other care providers regarding patients
• Document coding
• Actioning practice emails
• Safeguarding administration
• Medical reports and private letter request processing
• Manage and maintain the practice recall and reminder systems.
• Contact patients via SMS, telephone, letter, email, or other approved methods to arrange appointments.
• Work closely with GPs, nurses, healthcare assistants, and administrative teams to coordinate clinics and appointments.
• Support the achievement of Quality and Outcomes Framework (QOF), Enhanced Services, and other contractual requirements.
• Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Person Specification

Experience

Desirable

• Experience of working in primary care or a GP practice
• System One Experience

Interpersonal skills

Essential

• Friendly nature with excellent people skills
• Ability to work as part of a team
• Positive outlook and a calm demeanor when things get busy
• Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Ridgeway View Family Practice

Address: Wroughton Health Centre, Barrett Way, Wroughton, Wiltshire, SN4 9LW, United Kingdom

Employer's website: Apply through our website

Employer contact details

For questions about the job, contact: Patient Services Manager, Bethany Jones, [e-mail], 01793812221

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