Receptionist / Administrator - BHIC

Bruntwood SciTech; Birmingham; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday with Birthday off

Volunteer time (24 hours/year)

Sabbatical up to 12 months

Healthcare cash plan

Life assurance

Up to 8% matched pension

Discounts & cashback

Enhanced maternity / shared parental

Interest free learning loans

Job summary

Bruntwood is recruiting for an Office Administrator at our Birmingham Health Innovation Campus. You will handle enquiries, manage invoices, greet visitors, and support sales activities while coordinating viewings and maintaining customer data.

You will join a friendly team with a focus on wellbeing, continuous improvement, and a broad benefits package. The role requires accuracy, a proactive attitude, and excellent communication with customers and colleagues.

Qualifications

• Admin experience is essential, daily management of enquiries inbox.
• Ability to adapt in a fast-paced, developing organisation.
• Strong attention to detail and proactive, customer-focused mindset.
• Excellent communication and personable approach.

Responsibilities

• Manage enquiries inbox and invoice system.
• Ensure facilities and repair jobs are tracked in the systems.
• Be the first point of contact for customers and visitors.
• Coordinate new customer viewings to support sales.
• Record customer insights and update systems for sales and retention.
• Collaborate with colleagues across Bruntwood and other departments.
• Promote wellbeing in the workplace as a role model.
• Focus on continuous improvement to simplify processes for customers.

Skills

Admin experience

Attention to detail

Communication skills

Customer service oriented

Job description

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.

You’ll work at our wonderful Birmingham Health Innovation Campus site,Monday to Friday, 40 hours per week. Shift patterns will primarily be 07:00-16:00 with the occassional 09:00-18:00. Located in Selly Oak, BHIC is emerging as a world-leading hub for healthcare technologies.

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.

You’ll work at our wonderful Birmingham Health Innovation Campus site,Monday to Friday, 40 hours per week. Shift patterns will primarily be 07:00-16:00 with the occassional 09:00-18:00. Located in Selly Oak, BHIC is emerging as a world-leading hub for healthcare technologies.

Job purpose:

This role will suit someone who has a keen eye for detail, who loves organising and accuracy through administration. The role will also involve interacting with our lovely customers and colleagues so it’s important you are approachable and ultimately love speaking to people and building relationships.

What will you be doing?

• Manage our enquires inbox and invoice system
• Playing a pivotal part in ensuring our facilities and repair jobs are managed through the systems for our customers
• To be the first point of contact for all customers and visitors in the building
• Facilitate new customer viewings to support the sales process
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
• Be a role model to promote wellbeing in the workplace
• You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer

What are we looking for?

• Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
• You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
• We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
• You will be an excellent communicator, bringing your personality to work and interacting with people on a human level

What will you get?

• An opportunity to work with a friendly, passionate and experienced team
• Ability to contribute towards the growth of the company and its direction
• An exciting place to work and a challenging role, full of opportunity and new experiences
• Opportunities for progression in a growing company

On top of the salary advertised you will be entitled to a number of benefits including;

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

Our operations team make up a huge part of our workforce. Therefore it’s incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.

For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.