IT Support Technician (1st line)

Bruntwood SciTech; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Annual bonus

Volunteer time

Sabbatical up to 12 months

Healthcare plan

Life assurance

Pension match up to 8%

Retail discounts

Maternity/Parental leave

Job summary

Bruntwood SciTech is seeking an IT Service Technician to support end-user IT across our Manchester sites and occasional travel to other Bruntwood locations. You'll work in a small IT Services team to keep laptops, mobiles, printers and AV tech running smoothly.

The role covers onboarding, access management and basic security tasks while contributing to ongoing projects and improvements in our tech landscape. A driving licence and willingness to travel are preferred.

Qualifications

• Experience resolving IT issues across devices, applications and connectivity.
• Good working knowledge of Windows, with experience supporting mobiles and printers.
• Experience managing user accounts and access to business systems.
• Understanding of device management, updates, patching and IT security.
• Comfortable providing hands-on support across locations and environments.
• Interest in developing broader technical skills and project involvement.
• A full UK driving licence and willingness to travel to Bruntwood locations.

Responsibilities

• Support colleagues with day-to-day technology, diagnosing and resolving issues.
• Set up and support Windows and Apple laptops, mobiles, printers and other devices.
• Support meeting room and audio-visual technology for reliable experiences.
• Manage onboarding/offboarding devices and user access.
• Support Google Workspace and other business applications used company-wide.
• Keep devices secure and updated through patching and device management.
• Support user accounts, permissions, backups and cloud services.
• Investigate issues and coordinate with colleagues or suppliers for help.
• Contribute to IT projects and improvements, introducing new tech.

Skills

Windows

Device management

IT security

Driving licence

Google Workspace

Tools

Google Workspace

Job description

We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Have a look at these videos to give an insight into who we are:

You’ll mainly be based at our head office based in the heart of Manchester City Centre - Union on Albert Square. With some travel to Leeds/Liverpool/Birmingham and Alderley Park when necessary. For this reason it would be great if you have a driving licence (we can provide a pool car).

Job purpose:

You’ll be part of a growing IT Services team of six, with an immediate team of two other 1st line support technicians. Ultimately you’ll be helping our colleagues get the best from their technology and keeping the systems they rely on running smoothly.

It’s a varied, hands‑on role supporting people across our buildings, covering everything from laptops, mobiles and meeting rooms to user accounts, cloud services and IT infrastructure. You’ll also get involved in projects and improvements as we continue to develop our technology and services.

What we’re looking for:

• Experience resolving IT issues across devices, applications and connectivity
• Good working knowledge of Windows, with experience supporting mobiles, printers and other workplace technology
• Experience managing user accounts, permissions and access to business systems
• An understanding of device management, software updates, patching and IT security
• Comfortable providing hands‑on support across different locations and environments
• An interest in developing broader technical skills and getting involved in projects and service improvements
• A full UK driving licence and willingness to travel to Bruntwood locations when required

What you’ll be doing:

• Supporting colleagues with day-to-day technology, diagnosing and resolving issues across devices, applications and connectivity
• Setting up and supporting Windows and Apple laptops, mobiles, printers and other workplace technology
• Supporting meeting room and audio‑visual technology, helping provide a reliable experience across our buildings
• Managing the IT requirements for starters, movers and leavers, including preparing devices and managing user access
• Supporting Google Workspace and other business applications used across Bruntwood
• Keeping devices secure and up to date through patching, monitoring and device management
• Supporting user accounts, permissions, backups and cloud services
• Investigating issues and working with colleagues or specialist suppliers where additional support is needed
• Contributing to IT projects and improvements, helping introduce new technology and improve existing services

You can find the full job description as an attachment at the bottom of our website advert

Benefits include:

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• Discretionary company bonus - paid annually
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy.
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill

On our careers page you’ll find our benefits calculator, where you can select what benefits you’d use to calculate the savings you’d make.

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated almost £40m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.