Receptionist/Administrator

NHS Jobs; Redhill; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking an administrative receptionist to act as the first point of contact for clinicians, staff, patients and visitors. You will answer calls and emails, manage information requests, and book or reschedule appointments using the hospital's system.

The role requires maintaining records, handling mail, ensuring confidentiality, and delivering efficient day-to-day reception duties with some autonomy.

Responsibilities

• Liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers visiting the hospital.
• Respond to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion.
• Answer incoming calls and emails, dealing with requests for information effectively.
• Book and reschedule patient appointments via telephone, SMS and letters.
• Reschedule appointments and clinics when requested using the computerised system.
• Maintain and update records as appropriate.
• Receive and dispatch mail promptly.
• Ensure appropriate handover of information relating to reception/administrative work.

Job description

Duties and responsibilities

• To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers utilising and visiting the hospital.
• To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion.
• Responsible for answering incoming calls and emails, dealing with their requests for information effectively.
• Booking and rescheduling patient appointments via telephone, SMS and letters.
• To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system.
• To maintain and update records as appropriate.
• To receive and dispatch mail promptly.
• To ensure appropriate handover of information relating to reception/ administrative work.
• To attend regular meetings within DHC, maintain and keep up to date with working procedures.
• To manage own workload efficiently and effectively on a daily basis with a degree of autonomy.
• Maintain confidentiality at all times.
• Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.
• The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.