Receptionist / Administrator

Northgate School Academy Trust; Nottingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Sick Pay

Teacher and support staff pension plan

Free on-site car parking

Regular training and development

Employee Assistance Programme

Job summary

Northgate School Academy Trust is seeking a friendly school receptionist to provide a professional, welcoming front-of-house service across in-person, phone and online channels. You will support parents, staff and external agencies while safeguarding and data handling are priorities.

You will manage enquiries, relay messages, assist with attendance monitoring, and deliver essential administrative duties such as reporting, correspondence and reprographics in a busy school environment.

Qualifications

• Excellent communication and organisational skills.
• Professional and customer-focused approach.
• Commitment to safeguarding and welfare of children.

Responsibilities

• Provide a professional reception service in person, by telephone, and online.
• Manage incoming/outgoing calls, relay messages accurately and confidentially.
• Act as first point of contact for colleagues, parents, visitors and external agencies.
• Maintain safeguarding procedures and sign-in/out processes.
• Support school communications via Teachers2Parents, ParentPay and website.
• Provide administrative support: data entry, reports, filing, reprographics.
• Assist with pupil attendance alongside Family Support Workers.
• Coordinate with Headteacher and SLT; work independently with initiative.
• Contribute to a collaborative team environment; perform duties without supervision.

Skills

Communication skills

Organisational skills

Safeguarding awareness

Customer service

Job description

Key Responsibilities

• Provide a professional and welcoming reception service, both in person, by telephone, and online, ensuring a positive experience for all visitors and supporting the smooth and efficient operation of the school.


• Manage incoming and outgoing telephone calls in a professional, confidential, and efficient manner, accurately relaying messages between sites and maintaining a high standard of customer service at all times.


• Act as the first point of contact for colleagues, teachers, senior leaders, parents, visitors, service users, and external agencies. Ensure all visitors are greeted appropriately, sign in and out correctly, and provide suitable identification in accordance with safeguarding procedures.


• Maintain a vigilant awareness of safeguarding responsibilities, recognising potential concerns and following school procedures for reporting and escalating issues appropriately.


• Provide effective communication support to the school community and external stakeholders through a range of platforms, including Teachers2Parents, ParentPay, and the school website. Produce professional correspondence, reports, school communications, and documentation to support key school processes, including end-of-term reports and data collection activities.


• Deliver comprehensive administrative support to meet operational requirements, including data entry, report preparation and analysis, filing, document management, records retrieval, and reprographics services.


• Support the management of pupil attendance, working closely with Family Support Workers and relevant staff to help maximise attendance and promote positive engagement with families.


• Maintain regular communication and collaboration with the Headteacher, Senior Leadership Team, wider school staff, and colleagues at the sixth form provision, The Bee Hive.


• Work effectively under general supervision while demonstrating initiative, prioritising workloads, managing assigned tasks independently, and responding flexibly to changing priorities.


• Contribute positively as a member of a small team, fostering a proactive, supportive, and collaborative working environment.


• Undertake all duties without supervisory responsibility, whilst maintaining accountability for the quality and accuracy of own work.

The post holder will possess excellent communication and organisational skills, a professional and customer-focused approach, strong administrative abilities, and a commitment to safeguarding and promoting the welfare of children and young people. They will be able to work independently and as part of a team, demonstrating initiative, discretion, and attention to detail in a busy school environment.

In return, we offer:

• A friendly and inclusive working environment and the chance to be part of a fantastic team who work hard and support each other


• Children and young people who are keen to learn


• A school determined to support wellbeing and work-life balance


• High quality continual professional development and training

Benefits:

• Sick Pay


• Teacher and support staff pension scheme available


• Free on-site car parking


• Regular training and development, team and wellbeing sessions


• Employee Assistance Programme (Relate)

We do not expect teachers to come to school knowing "everything there is to know" about SEND, however previous experience would be an advantage.

Northgate School Academy Trust is committed to safeguarding and promoting the welfare of children and expects staff to share this commitment. We will ensure that our recruitment and selection process reflects this commitment.

The post is subject to an Enhanced DBS clearance, medical clearance and references that are satisfactory to the school.

Closing date for applications: 28th August 2026

Interviews: w/c 31st August 2026

Start date: 5th October 2026