Receptionist

Inspiration Trust; Norwich; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

LGPS pension

Health Plan & EAP

Cycle-to-work

Free parking

CPD & induction program

Job summary

Hewett Academy in Norwich is seeking a Receptionist to provide an organised, welcoming front-desk service and basic administration support. The role is part-time, 22 hours per week over three days (Wed, Thu, Fri) during 39 weeks per year, starting November 2026.

You will handle switchboard duties, greet visitors, respond to messages, and assist with administrative tasks while supporting academy events and stakeholders with a friendly, courteous approach.

Qualifications

• GCSE Maths and English or equivalent.
• Experience in general clerical or administrative work.
• Strong ICT skills and proficiency with standard office software.
• Ability to work on own initiative and as part of a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Undertake switchboard, receptionist and messenger duties within the school, in conjunction with other clerical staff.
• Receive and promptly reply to telephone and other messages, handling routine enquiries as appropriate.
• Ensure visitors and callers are courteously received and hospitality provided as required.
• Undertake administration duties as directed by the line manager.
• Support academy events as required.

Skills

Good numeracy

Good literacy

Strong communication skills

Education

GCSE Maths and English

Tools

ICT skills

Job description

Salary: Support Staff Pay Scale C: £12,894 to £13,096 pro-rata per annum (Actual) (£24,796 - £25,185 full time/full year equivalent)

Part Time: 22 hours per week over 3 days including Wednesday, Thursday and Friday

Working Weeks: 39 weeks

Start Date: November 2026

This role will be based at Hewett Academy, Cecil Road, Norwich, Norfolk, NR1 2PL.

Hewett Academy is seeking to appoint an enthusiastic, organised and reliable Receptionist with excellent communication and interpersonal skills to support front-desk operations. The successful candidate will provide a professional and welcoming service to all pupils, parents, visitors and staff, as well as to undertake basic administration duties to a high standard.

What You’ll Be Doing

• To undertake switchboard, receptionist and messenger duties within the school, in conjunction with other clerical staff.


• To receive and reply promptly to any telephone and other messages, dealing as appropriate with routine enquiries.


• To ensure that visitors and callers to the school are courteously and correctly received and hospitality provided as required.


• To undertake administration duties as directed by the line manager.


• To support academy events as required.

About You:

The successful candidate will have strong communication and problem-solving skills, attention to details, and a friendly attitude. You will also be able to work on your own initiative as well as the wider admin team.

• Good numeracy and literacy skills/GCSE (or equivalent) Maths and English


• Experience in general clerical or administrative work


• Full competence in using ICT


• Ability to work on own initiativeAbility to build good working relationships with stakeholders, working well with children and adults


• Calm and courteous approach


• Good communication skills, both written and spoken


• Experience of working in a busy reception


• Basic knowledge of first aid

Why Join Inspiration Trust

At Inspiration Trust, we believe in the power of education to transform lives. You’ll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you’ll receive a varied professional development programme designed to help you be the best you can be.

We offer:

• Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions


• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *


• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *


• Free parking at most sites


• Personalised CPD and development programmes


• A structured and specific induction programme.

*Terms and conditions apply. Some benefits are only available following successfully passing probation.

About Us

The Hewett Academy in Norwich is a vibrant, ambitious secondary school rated Good by Ofsted, with Outstanding provision for personal development. With a strong ethos, a diverse and welcoming community, and exciting new facilities as part of our redevelopment programme, The Hewett Academy is a fantastic place to work, grow, and make a real difference in the lives of young people.

It’s been a great few years for Hewett Academy with fantastic GCSE results, 8 pieces of artwork in the Royal Academy, a complete school rebuilding project opening in September 2026, an Ofsted grading of “Good with Outstanding features” and results that make us one of the highest performing in Norfolk and the 3rd most improved on progress in England! We now have an exciting opportunity for you to join our committed and hardworking team at Hewett Academy.

We are part of the Inspiration Trust; a thriving family of schools across Norfolk and North Suffolk, recognised nationally for pupil progress and excellence in teaching and leadership. We believe every young person deserves the best education, regardless of background. Inspiration Trust specialises in transforming schools in disadvantaged areas and taking academies from failing to outstanding.

The Trust offers extensive networks and opportunities to collaborate with a diverse range of schools and partners. We are committed to delivering outstanding professional and learning opportunities for all staff, supported by a rich programme of continuing professional development led by some of the country’s leading educational thinkers and practitioners.

Closing date for applications: 9am on Tuesday 1st September 2026

Interview date: Tuesday 8th September 2026

Safeguarding and Equal Opportunities

Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.

For further information about this vacancy please contact us using Ref: AUG20268840 .