GP Administrator/Receptionist - Hook Surgery

NHS; Greater London; On-site; GBP 22,000 - 30,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated GP Administrator/Receptionist to join their friendly team. This role involves providing high-quality administrative support, managing patient communications, and ensuring smooth back-office operations. The ideal candidate will thrive under pressure, possess excellent interpersonal skills, and be adept at multitasking. With a commitment to confidentiality and a focus on continuous learning, this position offers an opportunity to contribute to improving patient care in a collaborative environment. If you are passionate about healthcare and enjoy being part of a team, this role is perfect for you.

Qualifications

• GCSE Maths and English required; NVQ Level 2 in Health and Social Care preferred.
• Experience in administrative duties and working with the public is essential.

Responsibilities

• Support the clinical team with document management and email communication.
• Manage incoming mail and distribute/scanning appropriately.

Skills

Excellent communication skills

Strong IT skills

Problem solving & analytical skills

Time management

Interpersonal skills

Education

GCSE Maths and English (Grade C or above)

NVQ Level 2 in Health and Social Care

Tools

EMIS System

Microsoft Office

Outlook

Job description

Kingston GP Chambers are recruiting on behalf of Hook Surgery who are looking for a GP Administrator / Receptionist.

The surgery have a dedicated, friendly admin/reception team and are looking for an individual to join the team who is also dedicated to provide a high-quality service to our patients.

They are ideally looking for someone who can work under pressure, ensuring attention to detail and who is at times able to multi-task.

The role will be reporting to the Office Manager and working as part of the admin team. The practice administrator receptionist will provide services to patients and members of the clinical/management team to ensure the smooth running of the back-office functions and communication to our patients.

• To support the clinical team with document management (workflow)and email communication.
• Coding patients records in line with coding protocols.
• Managing incoming mail and distributing/scanning appropriately

The contracted hours of work will be 28 hours per week. This will consist of the following shift patterns:

• Monday 12:00 - 19.00
• Tuesday 07.45 - 14.45
• Friday 11.30 - 18.30

Please note, we do not provide sponsorship for this role and are unable to consider applications outside of the UK.

Main duties of the job

To support the clinical team with document management (workflow)and email communication.

• Coding patients records in line with coding protocols.
• Managing incoming mail and distributing/scanning appropriately

About us

Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.

Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.

In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.

Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.

We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.

We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.

Job responsibilities

To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team.

Kingston GP Chambers are looking to recruit a Administrator / Receptionist to enhance the already established team. The successful candidate will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients.

The candidate must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidate will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised.

Duties

• To support the clinical team with document management (workflow)and email communication.
• Coding patients records in line with coding protocols.
• Managing incoming mail and distributing/scanning appropriately

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Professional Conduct

All staff are required to dress appropriately for their role. Administrative staff will be expected to wear smart clothes whilst clinical staff must dress in accordance with their role.

Person Specification

Qualifications

• GCSE Maths and English (Grade C or above or 4-9 equivalent)
• Experience of using EMIS System

Experience

• Experience of working with the general public Experience of administrative duties
• NVQ Level 2 in Health and Social Care

Knowledge and skills

• Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner
• Competent in the use of Office and Outlook Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills Problem solving & analytical skills
• Ability to follow policy and procedure
• Experience of using EMIS System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.