Medical Secretary

West Suffolk Clinical Commissioning Group; Colchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

On-site parking

NHS pension scheme eligibility

28 days’ annual leave plus bank hols (

Professional development and training

Job summary

Mill Road Surgery in Colchester is seeking a Medical Secretary to join the team full-time. The role supports doctors, manages correspondence, and maintains patient records, ensuring confidentiality and efficient patient service.

The candidate should have prior secretarial experience, strong IT skills (MS Office) and familiarity with SystmOne; excellent communication and attention to detail are essential.

Qualifications

• Previous experience as a secretary or in a similar role.
• Excellent organisational and time-management skills.
• Strong IT skills including Microsoft Office; SystmOne knowledge desirable.
• Exceptional communication skills, both written and verbal.
• High attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills and ability to work as part of a team.

Responsibilities

• Provide administrative support to doctors and other healthcare professionals
• Prepare and manage correspondence, including letters, emails, and reports
• Maintain and update patient records, ensuring confidentiality and accuracy
• Handle telephone and face-to-face enquiries from patients and external agencies
• Process referrals, tasks and incoming emails from patients and third-party providers
• Assist in the preparation of medical documents
• Ensure the practice’s policies and data protection compliance
• Coordinate with staff to ensure a seamless patient experience

Skills

Organisational skills

Time management

IT skills

SystmOne knowledge

Microsoft Office

Communication skills

Attention to detail

Teamwork

Discretion with confidential data

Tools

SystmOne

Microsoft Office

Job description

About the Role

We are seeking an efficient and highly organised Medical Secretary to join our dynamic team at Mill Road Surgery on a full-time basis. The successful candidate will play a crucial role in ensuring the smooth operation of our practice, supporting our medical staff, and providing excellent service to our patients.

Key responsibilities will include:

• Provide administrative support to doctors and other healthcare professionals


• Prepare and manage correspondence, including letters, emails, and reports


• Maintain and update patient records, ensuring confidentiality and accuracy


• Handle telephone and face-to-face enquiries from patients, healthcare professionals, and external agencies


• Process referrals, tasks and incoming emails from patients and third-party providers


• Assist in the preparation of medical documents


• Ensure the practice’s policies and procedures are adhered to, particularly in relation to patient confidentiality and data protection


• Coordinate with other staff members to ensure a seamless patient experience

About the Candidate

We would welcome applications from those with the following skills and experience:

• Previous experience as a secretary or a role of similar nature


• Excellent organizational and time-management skills


• Strong IT skills, including proficiency in Microsoft Office, knowledge of SystmOne is also desirable


• Exceptional communication skills, both written and verbal


• High attention to detail and accuracy


• Ability to handle sensitive and confidential information with discretion


• Strong interpersonal skills and the ability to work effectively as part of a team


• A positive attitude and a commitment to providing excellent patient care

About Us

Mill Road Surgery has a practice list size of over 18,000 patients and use SystmOne. We have regularly been voted top in the NHS Patient Survey for GP Surgeries in Colchester.

Our benefits include;

• Competitive salary


• Opportunities for professional development and training


• A supportive and friendly working environment


• 28 days of annual leave plus bank holidays (pro-rata)


• NHS pension scheme eligibility


• On site parking

For more information about our practice, please visit www.millroad-surgery.co.uk

Mill Road Surgery is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.