Receptionist/Administrator

Operose Health; Colchester; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual leave 27 days

Cycle to work scheme

Travel season ticket loans

Employee wellbeing services

Job summary

Operose Health in the United Kingdom is seeking a part-time Receptionist/Administrator to support two sites: Leecon Way and Hawkwell Surgery. The role covers responding to patient queries, managing appointment requests, and maintaining patient records with confidentiality.

You should have receptionist or customer care experience and strong communication skills, plus basic IT skills (Word, Excel, email). The position offers 21.5 hours per week with a salary of £25,838 FTE (£13.25 per hour) and

Qualifications

• Reception or customer care experience is essential.
• Must have basic PC skills such as Word, Excel, and email.

Responsibilities

• Answer patient queries and liaise with the primary care team.
• Manage appointment requests and maintain patient records with confidentiality.
• Email, scan, and code clinical correspondence; process prescriptions.
• Use information systems to support efficient workflow processes.

Skills

Reception experience

Basic IT skills

Job description

Job title: Receptionist/Administrator Location: Leecon Way & Hawkwell Surgery (Working across both sites) Salary: £25,838.00 FTE (£13.25 per hour) Hours: 21.5 hours (Monday to Friday) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Main duties of the job

As a valued member of the Operose Health team, your key duties will include responding to patient queries and liaising with the wider primary care team, managing appointment requests and maintaining patient records and confidentiality. You'll be emailing, scanning, and coding clinical correspondence, processing prescriptions requests, and utilizing other information systems to support efficient workflow processes. Reception or customer care experience is essential, as well as being an excellent communicator both spoken and written. Basic PC skills such as Word, Excel, and email are required, and while previous experience of working in the NHS is welcome, it is not essential.

About us

Operose Health is dedicated to delivering local primary care at scale. The organization's mission focuses on improving access, outcomes, and patient experience. Operose Health values caring, ambition, resourcefulness, and excellence, embodying these principles through its compassionate listening, determination to transform patient experiences, and creative support to empower people for healthier futures. The benefits of working with an at-scale provider of primary care include opportunities to specialize and develop, access to a bespoke learning management system, and employee wellbeing services.

Job responsibilities

Job title:Receptionist/Administrator

Location:Leecon Way & Hawkwell Surgery (Working across both sites)

Hours: 21.5 hours (Monday to Friday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Job description

Job responsibilities

Job title:Receptionist/Administrator

Location:Leecon Way & Hawkwell Surgery (Working across both sites)

Salary:£25,838.00 FTE (£13.25 per hour)

Hours: 21.5 hours (Monday to Friday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

• Reception or customer care experience is essential. Must be an excellent communicator both spoken and written. Requires basic PC skills such as Word, Excel, and email. Previous experience in the NHS is welcome but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.