Receptionist/Administrator

Operose Health; Essex; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

27 days leave + bank holidays pro rata

Learning management system access

Opportunities to specialise

Cycle to work scheme

Travel season ticket loans

Discount cards

Wellbeing resources

Résumé du poste

Operose Health is seeking a part-time receptionist for Leecon Way & Hawkwell Surgery, delivering compassionate patient care and efficient front-desk support. Your role includes handling queries, arranging appointments and signposting patients to services while safeguarding confidentiality.

Ideal candidates will have reception or customer-care experience, and solid basic PC skills (Word, Excel, email). NHS experience is welcome but not essential; join a supportive team committed to accessible

Qualifications

• Reception or customer care experience essential.
• Basic PC skills including Word, Excel and email.
• Ability to follow processes and protect data.

Responsabilités

• Handle patient queries and book/manage appointments while liaising with the primary care team.
• Email, scan and code clinical correspondence.
• Maintain patient records and confidentiality.

Connaissances

Reception experience

Customer care

Excellent communicator

MS Word

MS Excel

Data security

Outils

Email

Description du poste

Leecon Way & Hawkwell Surgery (Working across both sites)

Hours:

21.5 hours (Monday to Friday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.