Receptionist/Administrative Assistant

Leicestershire Partnership Nhs Trust; Hinckley and Bosworth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Leicestershire Partnership NHS Trust in West Leicestershire invites applications for a Receptionist/Administrative Assistant within the Community Neighbourhood Mental Health Team. The role covers front of house, telephone and face-to-face contact, data input and general administration from 9-5, Monday to Friday, 37.5 hours per week.

You will need good IT skills, be well organised, and able to work as part of a multidisciplinary team including nurses, medics, occupational therapists and

Qualifications

• Experience providing front-of-house reception and admin support.
• Proficient in data input and general administration.
• Strong IT skills and ability to work in a busy team environment.

Responsibilities

• Be the first point of contact for telephone enquiries and visitors.
• Process referrals and input data; support the wider admin and clinical teams.
• Handle correspondence with patients, carers and external services with accuracy.

Skills

Front of house

Data entry

Organisational skills

Communication

Tools

Microsoft Office

Job description

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! We have an excellent permanent opportunity for a Receptionist/Administrative Assistant to join our West Leicestershire Community Neighbourhood Mental Health Team within the directorate of Adult Mental Health. This is a full-time role to cover 9-5 Monday to Friday. Full time hours are 37.5 hours a week. Although full time hours are offered, we are happy to consider a job share which, for example, may consist of one person working in the morning and the other in the afternoon The Team provides comprehensive support to older adults with mental health problems. And consists of nurses; medics; Occupational Therapists and Psychologists. As an Administration Assistant the West Leicestershire Team, you will be responsible for providing a comprehensive administration service to a specific area of the mental health team which will include supporting a clinical team, mainly by providing front of house cover to Main Reception, greeting a variety of people which could include other Health Service disciplines; Patients; carers; relatives and Contractors. You will need to be quick thinking yet operate within Trust Policies and guidelines.

Main duties of the job

• Please note we do NOT offer Sponsorship for this role
• As an Administration Assistant/Receptionist you will be the first point of contact for telephone enquiries and face to face from patients and referrers. You will be working proactively as part of the wider administrative and clinical teams including other services within the directorate of Mental Health and Clinical and Medical Staff.
• You will be processing referrals, data inputting, supporting the wider teams as per service needs and other general administration duties.
• For this you will require good working knowledge of Microsoft Office applications, excellent IT skills and highly organised with good planning skills. The role includes telephone and written correspondence with patients, Service Users, liaising with family members/carers, GPs and other primary care services, other external NHS services or partner agencies, such as Social Care and the Police.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed.