Receptionist / Administration Assistant - Gynaecology

Mcht; Crewe; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Band 2 Receptionist/Administration Assistant for the Gynaecology Outpatient Department at Leighton Hospital. The role is 22.5 hours per week, 7.5 hours per day, Monday to Wednesday, between 8:15am and 5:30pm.

You will provide front-of-house reception and wide-ranging administrative support, including data entry, appointment booking, and health records management, in a busy clinical setting.

Qualifications

• Previous office/administration experience.
• Previous NHS experience.
• Good verbal communication.
• Effective customer service skills.
• Knowledge of Trust IT systems.

Responsibilities

• Provide comprehensive administrative support for the Trust and the Outpatient department.
• Reception duties: greet patients/visitors and handle enquiries.
• Data input and maintain patient information on systems.
• Book appointments and coordinate referrals.
• Maintain health records and ensure information governance.

Skills

Office experience

NHS experience

Communication

IT skills

Education

GCSE English

GCSE Maths

Tools

Trust IT systems

Job description

Receptionist / Administration Assistant - Gynaecology

Band 2

Main area Receptionist / Clerical officer Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (7.5hrs per day Monday, Tuesday, Wednesday) Job ref 412-W&C-8395857

Site Leighton Hospital Town CREWE Salary £25,272 pa Salary period Yearly Closing 19/11/2026 23:59

Job overview

We are looking for a motivated Band 2 Clerical Assistant / Receptionist to join our Reception Team in the Gynaecology Department at Leighton Hospital. The post holders will provide general administrative duties and front of house reception services for a busy Outpatient department.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner.

Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks.

The post is 22,5 hrs per week, Monday, Tuesday & Wednesday, 7.5hrs per day between 8.15am and 17.30pm.

Main duties of the job

The post-holder will play an important role within the team to provide efficient and comprehensive administrative support to ensure the smooth running of the clinic coordinating / reception team and duties will include, but are not limited to,welcoming and receiving patients & visitors into the Gynaecology Outpatient Department, booking patients in and out of clinics, data inputting, telephone queries, care records management, booking appointments.

You may also be required to cover other admin roles at times.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

1. Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks including:

a. Referral management: creating referrals, waiting list entries and maintaining patient demographics and data quality on the patient administration system.
b. Appointment management: booking appointments, arranging transport.
c. Health Records management: retrieval, preparation and filing patient information/data - including preparing notes for clinic.
d. General administration: printing correspondence, photocopying or e-mailing reports/letters according to the requirements of the service.
e. Managing data quality: Pro-actively managing the data quality within a number of Trust Systems including Patient Administration System (PAS), NHS e-Referral Service, Bookwise and Envoy.
f. Referral to Treatment (RTT) pathways: Ensuring that outpatient attendances are confirmed and outcomes are recorded via the RTT pathways. Supporting the Trust to achieve local and national targets and generate income.

2. Maintain systems and processes, adhering to standard operating procedures, facilitating accurate, timely access to patient information/data within the health records either via hard copy or electronic format complying with quality standards and information governance procedures.

3. Provide a professional reception service, greeting patients, public and all visitors as they arrive or on the telephone, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.

4. Pro-actively manage the data quality within the patient administration system, thus ensuring that patient demographic information is accurate, outpatient attendances are confirmed and outcomes are recorded via the Referral to Treatment (RTT) pathways. Supporting the Trust to achieve local and national targets and generate income.

5. Maintain health records following clinical review, updating patient information/data in accordance to agreed quality standard, locating and retrieving supplementary documentation as required. Filing diagnostic reports and essential documents in the chronological order within the health record.

6. Maintain the case note tracking system, ensuring that individual health records can be located in a timely manner. Promptly raising issues with functionality, reporting difficulties and hold-ups and support the identification of potential solutions.

7. Access all appropriate systems to obtain correspondence, clinic management and retrieve results, as and when required.

8. Maintain constructive relationships with others, within and across Trust and with external stakeholder’s e.g. General Practitioner surgeries, in order to improve the effectiveness and efficiency of services to patients.

9. Provide an efficient contact centre service, greeting patients, relatives and carers in a professional manner, dealing with their enquiries promptly, taking action as necessary.

Person specification

Experience

• Previous office / administration experience
• Previous NHS experience

Skills

• Good verbal communication with the ability to communicate with a wide variety of individuals
• Effective customer service skills - face to face and telephone

Skills

• Knowledge of Trust IT systems

Education

• Good understanding of maths & English
• GSCE or equivalent, grade C or above

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Holly Wiffen Job title Support Manager Email address [e-mail] Telephone number 01270 278076

If you have problems applying, contact

Address Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
Telephone [e-mail]