Receptionist/Administration Assistant

NHS; Scunthorpe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dedicated reception team in a forward-thinking NHS organization, where you will provide vital administrative support to a busy primary care mental health team. This role is perfect for someone who thrives in a dynamic environment and enjoys interacting with service users. You will be responsible for managing inquiries, booking clinic rooms, and ensuring smooth operations at the reception. If you have a passion for delivering excellent service and want to contribute to the well-being of the community, this opportunity is ideal for you. Embrace a rewarding career with a commitment to quality care and inclusive culture.

Benefits

Training Opportunities

Employee Assistance Program

Flexible Working Hours

Pension Scheme

Qualifications

• Experience in administration/reception and general office procedures.
• Ability to deal with the public and understand confidentiality.

Responsibilities

• Provide comprehensive administration and reception service.
• Manage email accounts and maintain clinic diaries.
• Handle general inquiries and process referrals.

Skills

Administrative Skills

Communication Skills

Attention to Detail

Confidentiality Understanding

Customer Service

Education

Grade C or above in English and Maths GCSE

Tools

SystmOne

Microsoft Office (Word, Excel, Email)

Job description

Rotherham Doncaster and South Humber NHSFT

We are looking for an enthusiastic, experienced, friendly candidate to join our reception team in Scunthorpe to provide a comprehensive administration and reception service to a busy primary care mental health team.

Previous experience of working in the NHS or other large public sector organisation and using an electronic records system i.e. SystmOne would be an advantage.

Main duties of the job

This post would suit a highly motivated, organised, and friendly individual with excellent administrative/reception experience, good attention to detail and outstanding communication skills. The successful candidate will undertake many duties alongside working on the service main reception.

This includes greeting service users and visitors, dealing with general enquires both face to face and over the telephone, booking clinic rooms, managing email accounts, general administrative duties such as checking deliveries, sorting the post, data input, processing referrals into the service, maintaining clinic diaries, management of medical records and related documents, building duties and working with clinicians and the management team to ensure quality service delivery.

There is a requirement to attend training at other sites in Doncaster and there will be a requirement to cover reception duties in other areas in the surrounding locality where clinics are held.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Job responsibilities

Please view the attached job description and person specification to view the full details about the role.

Person Specification

Experience

• RSA stage II typing/word processing or equivalent - good keyboard skills
• Experience of general office procedures, i.e. filing, photocopying, message taking, telephony typing
• Ability to deal with members of the public
• Understanding of confidentiality and data protection

Knowledge

• Good standard of education (Grade C or above in English and Maths GCSE or equivalent desirable)
• Experience in administration/reception, general office procedures i.e. word, excel, email etc.
• Previous NHS experience or other large public sector organisation would be an advantage
• Previous experience of using an electronic records system would be an advantage i.e. SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rotherham Doncaster and South Humber NHSFT