Receptionist/Administration Assistant

NHS Jobs; Liverpool City Region; Remote; GBP 22,000 - 26,000; Full time

Job summary

NHS Jobs at Mersey Care Walk-in Centre in the Liverpool area is seeking a motivated receptionist/administrator to provide a friendly, professional first point of contact for patients and visitors. You will register and check in patients, manage appointments and inquiries, and handle telephone calls with confidential, accurate record-keeping.

Join a busy reception hub within a Trust that emphasises patient safety and care, offering flexible working options where possible and a supportive team

Qualifications

• GCSE or NVQ2 or equivalent experience.
• Customer Service Qualification preferred.
• IT literate with proficiency in word processing, spreadsheets and email.

Responsibilities

• Greet patients and visitors providing a friendly first point of contact.
• Registering and checking in patients and managing appointments.
• Handle telephone calls and respond to inquiries professionally.
• Ensure patient information is recorded accurately and confidentially.

Skills

Communication

Interpersonal skills

Organisational skills

Prioritisation

Work independently

Education

GCSE or NVQ2

Customer Service Qualification

Tools

Word processing

Spreadsheets

Email software

Patient admin systems

Job description

We are seeking a motivated and organised receptionist/administrator to join the team at the Litherland Walk in Centre within the Reception Hub. You will be responsible for welcoming patients and visitors providing a friendly, professional first point of contact. Registering and checking in patients, managing appointments and inquiries, handling telephone calls and ensuring patient information is recorded accurately and confidentially.

Main duties of the job

First point of contact for service users booking into the Walk in Centre Booking and managing appointments. Updating patient records. General administrative and clerical duties. Reception duties /customer inquiries Answering telephone enquiries professionally and efficiently. Managing electronic and paper-based information systems.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities

Qualifications

• GCSE or NVQ2 or equivalent experience
• Customer Service Qualification

Knowledge/Experience

• IT Literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administrative systems
• Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Experience of handling cash/raising invoices relating to patient charges
• Good organisational skills
• Ability to work without supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.