Receptionist & Admin Assistant

Sefton Metropolitan Borough Council; Sefton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sefton Council is seeking an enthusiastic administrator for its Customer Service team. The role is mainly based at Bootle One Stop Shop, with occasional duties at The Atkinson in Southport.

You will work at the reception desk providing face-to-face support and guidance, and perform cashiering and various administrative tasks. You will help residents with high-quality service, update customer information on core computer systems, and handle a varied workload.

Qualifications

• Experience in customer service in a face-to-face environment.

Responsibilities

• Work at the reception desk providing face-to-face customer support and guidance.
• Carry out cashiering and administration duties.
• Maintain and update customer information on core computer systems.
• Handle a varied workload with empathy and professionalism.

Job description

An exciting opportunity has become available within Sefton Councils Customer Service department. The role will be primarily based at Bootle One Stop Shop however there may be occasions when you are required to work from The Atkinson in Southport.

The successful candidate will work as part of a team of Administration staff offering face-to-face support and guidance at the reception desk; and undertaking several administration functions including cashiering. The successful candidate will play a key role in providing customers and residents of Sefton with a high-quality customer service experience as well as maintaining and updating customer information on a number of core computer systems.

Do you have strong customer service experience within a face-to-face environment and are you comfortable and confident with managing a demanding and varied workload? As well as dealing with face-to-face enquiries and signposting residents the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful interviews take place at Bootle One Stop Shop.

Closing Date - Sunday 6th September

Provisional Interview Date - W/C Monday 14th September

We reserve the right to close this vacancy early if we receive a high volume of applicants.

Equal Opportunities

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you're an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!