Administration Officer

Sefton Council; Banks; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sefton Metropolitan Borough Council is seeking an administrator to support the Community Safety and Engagement portfolio. The role provides vital administrative support across services, including Domestic Abuse, Anti-Social Behaviour, Neighbourhood Management, Prevent/Hate Crime and Inclusion.

You will manage referrals, process invoices, coordinate multi-agency meetings, maintain records, ensure GDPR compliance, and assist with performance data.

Qualifications

• Experience performing administrative and clerical duties.
• Good communication skills with internal and external colleagues.
• Ability to handle confidential information in line with data protection rules.

Responsibilities

• Delivering a wide range of administrative, clerical, and financial tasks.
• Managing multiple service inboxes and ensuring timely responses.
• Daily processing of referrals and input into the case management system.
• Arranging and attending multi-agency meetings; preparing agendas and minutes.
• Maintaining records, databases and electronic filing in line with processes.
• Assisting in documentation for meetings and events.
• Ensuring GDPR data protection and confidentiality requirements.
• Supporting production, monitoring and analysis of performance data.

Skills

Administrative tasks

Communication

Data entry

Job description

• Employer: Sefton Metropolitan Borough Council
• Salary: Grade D, SCP 5 - 6, £25,583 to £25,989 per annum (pay award pending)
• Location: Southport Town Hall / Agile
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 08/09/2026 at 23:59
• Reference: COMM/26/343405

About the Role

This is a pivotal role and provides a vital administrative function supporting the delivery of the wider Community Safety and Engagement portfolio.Youwill contribute to the efficient operation and development of a diverse range of services, including:

• Domestic Abuse (including admin related to DomesticAbuse Related Death Reviews)
• Anti-Social Behaviour
• Neighbourhood Management
• Prevent,Hate Crime andModern Slavery
• Equality,Diversityand Inclusion
• Voluntary, Community and FaithSector Engagement
• Youth Engagementand Holiday Activity and Food(HAF)

The primary function of this role focuses on the work that the department does to support high risk victims of domestic abuse, including providing administrative support to regular multi-agency partnership meetings.

Working as part of a collaborative team and reporting to the Community Safety Support Officer,youwill ensure high-quality administrative support across services, contributing to positive outcomes for communities across Sefton.

Key Responsibilities Include:

• Deliveringa wide range of administrative, clerical, and financial tasks, including, if necessary, the use offinancialsystemsfor raisingand payinginvoices.
• Management of multiple service inboxes, ensuring timely and accurate responses.
• Daily processing of incoming referrals and inputting them on our electronic case management system to a high level of accuracy
• Arranging and attending regular multi-agency meetings including, coordination of room bookings, preparing agendas and takingaccurateminutes. Also providingfollow-up administrative support following the meetings.
• Maintenanceand updating ofrecords, databases, and electronic filing systems in line with council processes.
• Supporting with the preparation ofdocumentation and materials for meetings and events.
• Ensuringcompliance with GDPR, data protection principles, and confidentiality requirements.
• Exercisingdiscretion when handling sensitive information, recognising legal and organisational responsibilities.
• Assistingin the production, monitoring, and analysis of performance data and service indicators.
• Workingflexibly to support different locality offices and service priorities whererequired.

The closing date for this vacancy is Tuesday 8 th September 2026 (or earlier in the event of high volume of applications being received).

Provisional interview date is Tuesday, 22 nd September 2026

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on0151 934 2610 or visitseftonatwork.net to find out more and get started today!