Careline Advisor (Part Time)

Sefton Council; Liverpool; Hybrid; GBP 14,000 - 18,000; Part time

Job summary

Sefton Metropolitan Borough Council is seeking a part-time Careline Advisor to handle referrals, calls and emails, supporting vulnerable individuals to maintain independence through Telecare services.

The role involves assessing needs, guiding carers and service users in using assistive technology, and coordinating with health, social care and third sectors to deliver suitable support.

Qualifications

• Respond to Careline enquiries, referrals, calls and emails from ASC potential clients, service users and professionals.
• Conduct assessment of needs of service users using evidence-based, client-centred principles to identify and implement Telecare packages.
• Demonstrate equipment use to service users and carers to support independent living.

Responsibilities

• Provide support for clients identified and in receipt of funding through the supporting people program within Sefton.
• Advise and support in the use of TECS/Assistive Technology as appropriate.
• Liaise with other professionals and sectors to ensure the best services within available resources.

Job description

• Employer: Sefton Metropolitan Borough Council
• Location: Sefton Metropolitan Borough Council, Sefton ARC, 209 Linacre Lane, Liverpool
• Contract: Permanent
• Working Pattern: Part Time
• Hours: 18 hours per week.
• DBS Check: No
• Closing Date: 11/09/2026 at 23:59
• Reference: 1234/26/343866

The Careline Advisors principal task is to deal with all Careline enquiries, responding to referrals, calls and emails from ASC (Adult Social Care) potential clients, service users and professionals in relation to vulnerable people and those people with disabilities linked to the centre via an alarm system helping them to maintain an independent lifestyle and to promote independent living

The key responsibilities include:

To provide support for clients identified and in receipt of funding through the supporting people program within Sefton.

To provide advice and support in the use of TECS/Assistive Technology as appropriate. To conduct assessment of needs of service users, using evidence based/client centred principles to identify, implement and review packages of Telecare.

To demonstrate to service users and their carers the use of equipment and explain how this can support independent living

To liaise with other professionals, statutory, voluntary and the private sector to ensure that the best possible services are provided for the service user and their carers within available resources.

Closing Date - Friday 11th September

Provisional Interview Date - W/C Monday 28th September

Please note we reserve the right to close this vacancy early if we receive a high volume of applicants.C

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on0151 934 2610 or visitseftonatwork.net to find out more and get started today!