Receptionist/Admin

Allscreens Nationwide Ltd; Romford; On-site; GBP 18,000 - 22,000; Full time

Job summary

Chadwell Heath Surgery in Romford is seeking a motivated Receptionist/Administrator to support patient care by providing a courteous, efficient reception and admin service. You will be the first point of contact for patients and visitors, ensuring a warm welcome and smooth day-to-day operations.

The role involves handling calls, online requests, appointment bookings and updating patient records, plus processing correspondence and liaising with GPs and nurses.

Qualifications

• Experience in administrative, reception or healthcare setting is desirable.
• Excellent communication and customer service abilities.
• Good IT skills and ability to work with practice management systems.

Responsibilities

• Provide a welcoming, professional reception service to patients and visitors.
• Handle calls, online requests and face-to-face enquiries; direct to appropriate services.
• Process appointment requests and maintain the clinical appointment system.
• Support registration of new patients and update records accurately.
• Enter information into patient healthcare records and handle correspondence.
• Scan, photocopy and file documents per practice procedures.
• Manage emails, e-Consults and routine administrative tasks.
• Assist with prescription-related administration and patient enquiries.
• Liaise with GPs, nurses and external organisations to support care.
• Maintain confidentiality and comply with data protection requirements.

Skills

Communication skills

Customer service

IT skills

Organised

Tools

Microsoft Office

Job description

Job Description Chadwell Heath Surgery is seeking a motivated and professional Receptionist/Administrator to join our friendly and dedicated practice team. The successful candidate will play a vital role in supporting the delivery of high-quality patient care by providing an efficient, courteous and responsive reception and administrative service. As the first point of contact for patients and visitors, you will be responsible for creating a positive experience while ensuring the smooth day-to-day operation of the practice. [CHS -Recep...ion - Copy | Word]

Main Duties of the Role

• Provide a welcoming and professional reception service to patients, visitors and healthcare professionals.
• Manage incoming telephone calls, online requests and face‑to‑face enquiries, directing patients to the most appropriate service.
• Process appointment requests and maintain the clinical appointment system.
• Support the registration of new patients and update patient records accurately.
• Process clinical correspondence and accurately enter information into patient healthcare records.
• Scan, photocopy and file documentation in accordance with practice procedures.
• Manage incoming emails, e‑consults and administrative tasks within agreed timescales.
• Assist with prescription‑related administration and patient enquiries.
• Liaise with GPs, nurses, healthcare professionals and external organisations to support patient care.
• Action routine practice tasks, including call and recall programmes, DNA processes and other administrative workflows.
• Maintain confidentiality and comply with information governance, safeguarding and data protection requirements at all times.
• Support colleagues across the practice and provide cover during periods of staff absence where required.
• Contribute to maintaining a clean, safe, organised and professional working environment.

[CHS -Recep...ion - Copy | Word]

About the Successful Candidate

We are looking for an individual with excellent communication and customer service skills who enjoys working in a busy environment. You should be organised, reliable and able to manage competing priorities while remaining calm and professional. Previous experience within an administrative, reception or healthcare setting is desirable, together with good IT skills and the ability to work effectively both independently and as part of a team. The post holder may be required to undertake additional duties appropriate to the role to support the effective running of the practice.