Receptionist/Administrator

Broom Lane Medical Centre; Rotherham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Broom Lane Medical Centre is seeking an experienced Receptionist/Administrator to join our friendly GP practice on a part-time basis (25 hours, 5 days). The role covers both sites on a rota and offers full training and ongoing support.

You will be at the front of house, handling calls, bookings, records, and general admin while ensuring patient care remains central in a busy, patient-focused environment.

Qualifications

• Experience working as a receptionist/administrator preferred.
• Ability to work in a busy, patient-focused environment.
• Excellent communication and organisational skills.

Responsibilities

• Welcoming patients at reception and directing them appropriately.
• Answering telephone enquiries and booking appointments.
• Completing SystmOne tasks, scanning and attaching documents.
• Handling emails and prescription requests.
• Registering new patients and maintaining records.
• Supporting the practice with general admin duties.
• Manage new and follow-up appointments efficiently using the IT system.
• Maintain confidentiality and provide a private space when discussing sensitive matters.
• Coordinate interpretation services when language support is needed.
• Prepare reception area and ensure smooth handovers between shifts.
• Handle messages and direct calls promptly.
• Process correspondence and recall tasks.
• Carry out training and development opportunities.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Administrative tasks

SystmOne

Record keeping

Confidentiality

Tools

SystmOne

Job description

We're a friendly and supportive GP practice looking for an experienced Receptionist/Administrator to join our team. We have a part time position available; working 25 hours, 5 days per week across both of our sites on a rota basis. This role is ideal for someone who enjoys helping people who thrives in a busy, patient focused environment. You'll be an important part of our front of house and admin team. Full training and ongoing support will be provided. As a Receptionist/Administrator, you'll play a key role in helping our practice run smoothly and ensuring patients receive an excellent level of care. You'll support our clinical and administrative teams while providing a warm, professional service to everyone who walks through our doors.

Daily Tasks

• Welcoming patients at reception
• Answering telephone enquiries
• Booking and managing appointments
• Completing SystmOne tasks, scanning and attaching documents
• Handling emails and prescription requests
• Registering new patients
• Supporting the practice with general admin duties

Main Duties

• Manage new and followup appointments efficiently using our clinical IT system
• Welcome patients and direct them to the appropriate clinician or service
• Act as a chaperone when required
• Arrange interpretation services for patients who need language support
• Maintain accurate, uptodate electronic patient records using the correct coding
• Prepare the reception area for incoming colleagues and contribute to smooth handovers between shifts
• Handle telephone enquiries, take messages, and direct calls appropriately
• Process incoming and outgoing correspondence, including managing workflow tasks
• Deal with patient and administrative queries promptly and professionally
• Enter information into patient records as needed
• Support the team with searches, audits, and recall processes
• Maintain confidentiality at all times and offer patients a private space if they need to discuss sensitive matters

General Responsibilities

• Follow all health and safety guidelines
• Take part in training and development opportunities provided by the practice
• Carry out any other reasonable duties required to support the smooth running of the service