Receptionist/Admin

Hurley Group; London Borough of Southwark; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Learning & development opportunities

Varied role

Competitive salary

Job summary

Hurley Group in Peckham is seeking a friendly and reliable Receptionist/Administrator to support a busy GP practice. You will provide a welcoming front-of-house service, handle calls, appointments, and patient records, while assisting the wider team in delivering high-quality care.

The role requires previous GP practice experience, excellent communication skills, and strong IT ability in a fast-paced healthcare environment. Opportunities for learning and development are available.

Qualifications

• Previous experience working in a GP practice or primary care setting is essential.
• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and confidence using computer systems.
• Ability to work effectively as part of a team while managing your own workload.
• A caring, compassionate and patient-focused approach.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Answer a high volume of telephone calls and handle inquiries efficiently.
• Book, amend and cancel appointments.
• Process prescriptions, registrations and patient correspondence.
• Manage emails, clinical documents and administrative tasks.
• Maintain accurate patient records and liaise with GPs, nurses and the practice team.

Skills

Customer service

Telephone handling

IT literacy

Office administration

Teamwork

Tools

Microsoft Office

EMIS / SystmOne

Job description

As the first point of contact for our patients, you will play a vital role in ensuring the smooth day-to-day running of the practice. You will be responsible for providing a professional and welcoming service, both in person and over the telephone, while supporting the administrative functions of the surgery.,

• Greeting patients and visitors in a friendly and professional manner.
• Answering a high volume of telephone calls and dealing with enquiries efficiently.
• Booking, amending and cancelling appointments.
• Processing prescriptions, registrations and patient correspondence.
• Managing emails, clinical documents and administrative tasks.
• Maintaining accurate patient records.
• Liaising with GPs, nurses and the wider practice team.
• Supporting the delivery of high-quality patient care through efficient administrative processes.
• Undertaking general reception and administrative duties as required.
  We are looking for an enthusiastic and reliable Receptionist/Administrator to join our friendly, busy GP practice in the heart of Peckham.
• The successful candidates will have experience in a primary care setting, demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding patient care and customer service.,
• Previous experience working in a GP practice or primary care setting is essential.
• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and confidence using computer systems.
• Ability to work effectively as part of a team while managing your own workload.
• A caring, compassionate and patient-focused approach.
  The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

• All applications for this post need to be made online
• Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.
  Opportunities for learning and development.
• A varied and rewarding role within a busy GP practice.
• Competitive salary, dependent on experience.