Customer Service & Administration Assistant - Venus - Eccles

Booker Group; Eccles; Remoto; GBP 21.000 - 23.000; Part-time

Vantaggi offerti da questo lavoro

Tesco discounts

Tesco Mobile discount

Reward Gateway discounts

Booker colleague card

Descrizione del lavoro

Booker Group is seeking a friendly, organised Customer Service & Administration Assistant to join our Venus Wines unit in Eccles. The role combines administration, customer service, order processing and stock support to ensure accurate orders and clear customer communication.

Full training will be provided; reliability, organisation and a proactive approach are essential as you will engage with customers and colleagues to keep internal processes running smoothly.

Competenze

• Highly organised with excellent attention to detail.
• Confident using computer systems and learning new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.

Mansioni

• Review and overcheck AI-generated orders to ensure accuracy and standards are met.
• Identify issues in AI-generated orders and adjust processes as needed.
• Investigate and resolve stock discrepancies with relevant internal teams.
• Book goods accurately using the internal system.
• Monitor stock availability and inform customers about out-of-stock items with solutions.
• Invoice customer orders accurately and efficiently.
• Complete returns documentation and ensure proper processing of returned goods.
• Contact customers by phone to handle queries and provide updates.

Conoscenze

Organised

Communication

Problem-solving

Reliability

Team player

Descrizione del lavoro

• Location Liverpool Road, Barton Moss, Eccles
• Contract TypePermanent
• Hours26
• Closing Date 19 October, 2026
• Business Unit Venus Wines

Liverpool Road, Barton Moss, EcclesM30 7RT

About the role

We are looking for a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This is a varied role that combines general administration, customer service, order processing and stock support. You will play an important part in ensuring orders are processed accurately and efficiently, customers receive clear and helpful communication, and our internal processes run smoothly.

Full training will be provided, so previous experience in every aspect of the role is not essential. We are looking for someone who is reliable, organised, confident communicating with customers and colleagues, and willing to learn.

Main Responsibilities

• Review andovercheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders andadjust or improve the process where necessary.
• Assist with investigating and resolvingstock discrepancies, working with the relevant internal teams where required.
• Book goods inaccurately using the internal system.
• Monitor stock availability andcontact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer ordersaccurately and efficiently.
• Complete and maintainreturns documentationand ensure returned goods are processed correctly.
• Contact customers by telephone todeal with queries, provide updates and assist with any issuesrelating to their orders.
• Respond to and assist withinternal queriesfrom colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.

You will need

• Highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Comfortable checking information and questioning anything that doesn’t look right.
• A good team player who is happy to assist colleagues when needed.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

What's in it for you

Employee discounts after 4 weeks, such as:

• A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Access to the Reward Gateway employee benefits platform, offering a range of retail discounts, cashback offers and wellbeing resources.

After 3 months:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

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