College Receptionist

Phoenix Learning & Care Group; Yate; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Holidays – term time

Pension scheme

Learning & Development

Discounts

Wellbeing support

Cycle2Work

DBS cost covered

Medicash after 12 months

Job summary

Phoenix Learning & Care Group is seeking a College Receptionist at Oakwood Specialist College in Yate. This permanent, term-time role pays £21,696 per annum for 37.5 hours per week across 45.2 weeks a year.

You’ll be the welcoming face, handle general admin, diary management, and bookings, ensuring smooth day-to-day college operations. The ideal candidate will have strong customer service, great communication, and proficiency with Microsoft Word, Excel, and Teams.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a busy environment.
• Proficient with Microsoft Word, Excel and Teams.
• Professional, friendly and proactive approach to visitors and colleagues.

Responsibilities

• Handle enquiries from students, parents and visitors as the first point of contact.
• Provide general admin support, diary management and room bookings.
• Assist with audit preparation and process improvement of office procedures.
• Maintain accuracy and efficiency in day-to-day office operations.

Skills

Customer Service

Diary management

Multitasking

Phone etiquette

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

About The Role

Job Title: College Receptionist

Job Location: Oakwood Specialist College, Yate, BS37 5JB

Salary: £21,696.00 per annum, based on working 37.5 hours per week, 45.2 weeks of the year including holiday.

Contract Type: Permanent –Term Time Only

Are you ready to be the face and voice of an incredible college who support neurodiverse children and young adults through their educational journey?

As our College Receptionist, you’ll be the warm smile that people are greeted by and the friendly voice they hear at the end of the telephone. Being the first and last point of contact for visitors, creating a positive lasting impression of Oakwood Specialist College.

You’ll be the key to keeping the gears turning, organising diaries, scheduling meetings, and booking training, ensuring everyone's where they need to be. You’ll be the glue that holds it all together both inside and outside of the college, making sure things continue to run like a well‑oiled machine.

Come and join us and be part of something truly special!

A day in the life of a College Receptionist will involve:

• Customer Service – When parents call in, you’ll be the first voice they here. You’ll be logging when students are absent, taking enquiries about prospective students, and being the first friendly face visitors see when they sign in.
• General admin support – You’ll spend time aiding the college leadership team with diary management, arranging meeting rooms, creating invoices, ordering stationary and being responsible for petty cash in the office. Your role will really help in ensuring the college runs smoothly.
• Audit Preparation – Due to the work we carry out, we will be audited from time to time. Your experience in this role will really help us prepare for these and ensure we have everything we need when they take place.
• Improving processes - You’ll work with the wider team to improve our office procedures and processes to ensure we’re working in an effective, and efficient way.

To be a successful College Receptionist you’ll need:

• Great communication – verbal and written communication are important in this role as you will often be the first point of contact for learners, parents/carers and other Education professionals.
• A friendly, professional, and polite manner, providing a high standard of customer service to both internal and external parties.
• Attention to detail along with the ability to manage and prioritise multiple tasks within a busy environment.
• A working knowledge of Microsoft systems such as word, excel and teams.

In return for your time, you’ll get:

• Holidays – You’ll only work term time (39.6 weeks) and get paid the additional 5.6 weeks whilst you’re off.
• Pension scheme– Our pension scheme is based on you paying in 5%, and us adding 3%.
• Learning & Development Opportunities – We provide comprehensive learning opportunities for team members to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Card and our own employee benefits platform.
• Wellbeing Support – Your wellbeing is always our priority. You’ll have access to mental health and wellbeing support. On top of this, our therapies team offers a monthly confidential check in clinic, and group reflective practice sessions.
• Cycle2Work -The cycle to work scheme enables you to buy a bicycle at a discounted rate.
• DBS – As this role required you to have an enhanced DBS carried out, we will cover this cost.
• After 12 months service - You’ll also be eligible for our Medicash scheme which covers a wide range of medical, health and wellbeing expenses (Including immediate access to a GP!). You’ll get life assurance paid at x2 your annual salary, and even more high street discounts.

Please note that as part of our safer recruitment processes, successful applicants will be subject to pre-employment checks including an enhanced disclosure and barring service (DBS) check, and online and social media checks, and reference validation.

At Phoenix Learning and Care, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our team members. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.