Receptionist

PT group; Worcester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days annual leave

Bonus scheme

Life Assurance

Scottish Widows Pension Scheme

Healthcare cash-plan

1/3 gym membership contribution

Electric vehicle scheme

Perks at Work benefits portal

Cycle to Work scheme

Flu vaccinations

Job summary

HCR Recruitment is seeking a full-time Receptionist for its Worcester HQ operations team. You will be the face of the firm, supporting clients and employees with a focus on excellent service. The role involves visitor management, mail handling, meeting room coordination and events support.

We are looking for an outgoing, proactive individual who thrives in a collaborative environment and can adapt to changing priorities. A shift pattern from 08:30 to 17:30 will be agreed.

Qualifications

• Experience in a client/customer facing environment.
• Ability to build rapport with clients quickly and professionally.
• Is organised and able to manage changing priorities.
• Has an approachable nature as both clients and employees will look to you for support.
• Proactive and can-do approach.
• Thrives best in a collaborative team environment.

Responsibilities

• Welcome and greet all visitors to the firm, including clients.
• Field and redirect incoming calls as appropriate.
• Upkeep a timely response to incoming calls and email queries.
• Manage visitor sign in (including the contractor log) and distribute visitor passes.
• Replenish meeting rooms (note pads, tissues etc...).
• Order stationery and refreshments as needed.
• Book meeting rooms as needed, allowing for the set up of events.
• Coordinate with external vendors, contractors or catering for events.
• Conduct routine safety and maintenance checks.
• Handle incoming post, special deliveries and couriers.
• Frank outgoing post.
• Log files according on SOS.

Skills

Customer service

Communication

Organisation

Job description

About The Role

We are recruiting for a full-time Receptionist to join our Worcester HQ operations team. Our reception team are a critical link between us and our clients, a lifeline for our employees and even a reassuring first impression for interviewing candidates.

We are looking for an outgoing individual who takes pride in the quality of their client service to fulfil this incredibly diverse position. Responsibilities of a Receptionist include, but are not limited to:

Client Communications and Visitor Management

• Welcome and greet all visitors to the firm, including clients.
• Field and redirect incoming calls as appropriate.
• Upkeep a timely response to incoming calls and email queries.
• Managevisitor sign in (including the contractor log)and distribute visitor passes.

Event, Meeting Room and Office Supply Management

• Replenish meeting rooms (note pads, tissues etc...)
• Order stationery and refreshments as needed.
• Book meeting rooms as needed, allowing for the set up of events.
• Coordinate with any external vendors, contractors or catering needed for events.
• Conduct routine safety and maintenance checks.

Mail Management

• Handle incoming post, special delivers and couriers.
• Frank outgoing post.
• Log files according on SOS.

About You

Whilst previous experience as a Receptionist or Administration would be beneficial, it is not essential. We are looking for someone who:

• Has former experience in a client/customer facing environment.
• An ability to build rapport with clients quickly and professionally.
• Is organised and able to manage changing priorities.
• Has an approachable nature as both clients and employees will look to you for support.
• Proactive and can-do approach.
• Thrives best in a collaborative team environment.

You will often be acting as the face of the business, so it is important the successful candidate reflects and emulates our values as a firm.

We are looking for someone to work full-time with a shift pattern to be agreed between 08:30 and 17:30.

About Us

Benefits of working with us include:

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life Assurance
• Scottish Widows Pension Scheme
• Healthcare cash-plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
• Cycle to Work scheme
• Flu vaccinations

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.

We also want you to achieve your absolute best during the recruitment process. Please let us know of any changes we can make at any point that will help support your application.