Receptionist

Carlisle Support Services; Wolverhampton; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Full induction & training

Company pension

Employee assistance programme

Job summary

Carlisle Support Services is seeking a reliable and enthusiastic Receptionist to join our Jaguar Land Rover site in Wolverhampton. You will greet visitors, manage access, answer calls, and support daily operations with a professional, customer-first approach.

Hours are 44 per week with varied shifts (07:00-16:00, 06:00-14:00). We offer full induction, training, a company pension, and wellbeing benefits to help you develop your career with us.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience.
• Switchboard experience.
• Administration tasks.
• Computer/IT skills.
• Strong organisational abilities.

Responsibilities

• Work with Reception Teams to ensure seamless customer experience.
• Provide a Customer First reception experience.
• Manage all visitors and customers to the Jaguar Land Rover site ensuring they are welcomed, listened to and met by a Host.
• Deliver friendly, efficient customer service and create a welcoming atmosphere.
• Provide telephone skills, Microsoft Office skills, listening, professionalism, customer focus, organisation, team player, and ability to handle pressure.
• Operate a reception front of house desk and answer internal/external calls professionally.

Job description

Receptionist

Benefits

• A competitive hourly rate of pay £14.03 – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream - financial flexibility and instant access to earned and authorised wages
• Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

Job description

Carlisle Support Services are seeking a reliable and enthusiastic Receptionist to full fill duties at our client Jaguar Land Rover at EPMC Wolverhampton.

Monday - Thursday 07:00 - 16:00 Friday - 06:00 - 14:00 Hours: 44 hours per week

Experience & Skills

• Excellent verbal and written communication skills
• Customer Service
• Switchboard
• Administration
• Computer - IT skills
• Organisation

Requirements

Requirements:Ability to work - travel across multiple sites, adapt to new environments, systems and methods of workingApplicants must hold a full driving licence, including own transport as driving is an essential part of the role requirementComplete JLR Online Informed Person Training

Job Responsibilities

• Work closely with the Reception Teams team to ensure a seamless customer experience.
• To always provide and deliver a Customer First Reception experience
• To manage all visitors and customers to the Jaguar Land Rover site ensuring:
  • They are welcomed - greeted in an agreed, standardised and professional manner
  • Their needs are listened to and catered for
  • They are met by their Host prior to entering the site beyond the reception area
  • They are aware of any site rules and guidelines including relevant H&S information
  • They are booked in and out in accordance with site protocol
• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers/visitors
• To provide solutions and support to the customer using in-depth knowledge of company products and services
• Fulfil all reasonable requests from visitors/customers to ensure their comfort, satisfaction and safety offering hospitality/refreshments where appropriate
• To operate a reception front of house desk welcoming and receiving all visitors/customers. Answering calls from internal and external customers ensuring they are dealt with in a professional manner and directing those calls accordingly.
• To have the ability to focus on a visitor or caller making sure their immediate needs are met
• Skill set to include the ability to maintain calm attitude when stress levels are high, the ability to prevent emotion from entering into one's voice when speaking to others
• Booking in and out visitors via the JLR visitors booking in system
• Issuing visitor badges
• Checking ID
• Creating access cards
• Adding/removing access following the request system
• To provide telephone skills, verbal communication, Microsoft office skills, listening, professionalism, customer focus, organisation, team player and handles pressure
• Ability to prioritise and organise tasks effectively
• Ability to work well with different kinds of people
• Managing and maintaining various databases, spread sheets & OneDrive documents
• Processing vehicle passes and adding to database
• To fulfil and carry out the monthly On-boarding process
• To arrange/book meeting rooms via calendar bookings within the department including the creation of repeated events and one-off occurrences
• Maintains security by following procedures
• Fire Marshall. To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in the Reception Area
• Maintains safe and clean Reception area by complying with procedures, rules, and regulations
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed
• Flexibility

Benefits

• Full induction, on-going training and career development
• Company pension
• Employee assistance programme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.

About Carlisle

This is us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training,