Receptionist

De Vere; Watford; On-site; GBP 35,818,000 - 38,573,000; Full time

Benefits offered by this job

Free meals on duty

Leisure facilities access

Birthday day off

Annual 2-night stay

Colleague rates

F&B discount

28–33 days holiday

Life assurance

Job summary

De Vere Latimer Estate is seeking a friendly Receptionist to greet guests and deliver outstanding service across our busy hotel. You will play a key role in making every guest feel welcome from arrival through departure, coordinating with a warm, professional team.

The position is full-time with rotating early, middle and late shifts, including weekends. We offer £12.85 per hour, free meals on duty, leisure facilities access, staff stay benefits and extensive training and career progression.

Qualifications

• Previous experience in hospitality or similar role.
• Excellent communication skills and ability to build relationships with guests and colleagues.
• Punctuality and neat personal presentation.
• Familiarity with Opera PMS is advantageous, training provided if needed.

Responsibilities

• Greet guests and ensure a welcoming check-in experience.
• Respond to guest requests promptly and courteously.
• Support the front desk team to maintain smooth service during shifts.

Skills

Guest service

Communication

Punctuality

IT proficiency

Tools

Opera PMS

Job description

Join our team as a Receptionist at De Vere Latimer Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.85 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few! As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable. This is a full-time position that requires flexibility in working hours, including early shifts (6:30am-2:30pm), late shifts (3:00pm-11.00pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

Required Skills

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests
• Punctuality and good personal presentation
• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

De Vere Latimer Estate has 205 bedrooms, 27 meeting and event spaces plus 30 acres of land for team building, 3 restaurants, 5 bars plus a Gym and swimming pool. Our teams at Latimer Estate know how to have fun at work whilst working hard to put our guests at the heart of everything they do. So we regularly say thank you to our colleagues: ice creams in hot weather, afternoon tea treats and Easter family parties are just some of the ways we show our appreciation. Your commute: we're just 5 minutes from J18 of the M25, but we also offer subsidised transport to the surrounding area, including Chalfont and Latimer station, making us accessible from Hemel Hempstead, Watford and High Wycombe. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Pay & Benefits

• £12.85 per hour
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 28 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.