Reception Supervisor

De Vere; City of Westminster; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

£50 staff stays

Leisure facilities access

Birthday day off (extra)

1 annual complimentary 2-night stay

Job summary

De Vere Wokefield Estate is seeking a Reception Supervisor to greet guests, oversee reception shifts, and maintain high standards of service. You will support the Front of House Manager in recruiting and training the reception team, ensuring smooth daily operations.

The role demands hospitality experience, strong communication, and a polished appearance, with opportunities to contribute to a warm guest experience across the estate.

Qualifications

• Previous experience in hospitality or a similar role demonstrating guest service excellence.
• Effective communication skills and ability to guide colleagues and build relationships with guests.
• Punctual and well-presented with a professional attitude.

Responsibilities

• Greet guests and supervise reception shifts, leading by example.
• Ensure reception duties meet hotel standards and are carried out efficiently.
• Assist Front of House Manager with recruitment, induction, and training of the reception team.

Skills

Guest service

Communication

Punctuality

IT skills

Tools

Opera

Job description

Join our team as a Reception Supervisor at De Vere Wokefield Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded.

In return you will receive £13.50 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!

As a Reception Supervisor you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You'll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.

What we look for in a Reception Supervisor:

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service - knowledge of Opera is desirable but not essential
• Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests
• Punctuality and good personal presentation
• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club. Benedict's Bar, The 1560 Restaurant, The View Restaurant, Burr & Co. coffee shop and a deli are some of our amazing food and beverage options at Wokefield Estate: there really is something for everyone.

Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. We also offer subsidised travel to our colleagues who work at Wokefield Estate.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

The Pay & Benefits:

• £13.50 per hour
• A share of the Restaurant Service Charge to help boost your earnings and reward you for the service you deliver
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.