Receptionist

De Vere Latimer Estate; Leyhill Common; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Leisure facilities access

Birthday day off

Staff stays

Annual holiday entitlement 28–33 days

50% discount on Food & Beverage

Life Assurance

Wagestream - pay on demand

Team events and recognition

Job summary

De Vere Latimer Estate is seeking a welcoming Receptionist to greet guests, handle requests and contribute to memorable stays from check-in to departure. You’ll be the friendly face at the front desk, ensuring guests feel valued and well cared for throughout their visit.

This full-time role offers early, late and mid shifts, weekend work on a rota, and extensive benefits including £12.85 per hour, free meals on duty, leisure-club access, extra birthday day off, staff stays, and generous holiday

Qualifications

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests.
• Punctuality and good personal presentation.
• Proficiency in using IT software and familiarity with Opera would be advantageous.

Responsibilities

• Be the friendly face that greets our guests, ensuring they feel welcome from arrival.
• Provide exceptional customer service and handle guest requests efficiently.
• Support smooth check-in/check-out and contribute to memorable stays.

Skills

Hospitality experience

Customer service

Communication skills

Punctuality

Tools

Opera

Job description

Are you passionate about creating memorable guest experiences?

Join our team as a Receptionist at De Vere Latimer Estateand play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.85per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!

As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.

This is a full-time position that requires flexibility in working hours, including early shifts (6:30am-2:30pm), late shifts (3:00pm-11.00pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

What we look for in a Receptionist:

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests
• Punctuality and good personal presentation
• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Receptionist.

• £12.85 per hour
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 28 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

De Vere Latimer Estate

has 205 bedrooms, 27 meeting and event spaces plus 30 acres of land for team building, 3 restaurants, 5 bars plus a Gym and swimming pool. Our teams at Latimer Estate know how to have fun at work whilst working hard to put our guests at the heart of everything they do. So we regularly say thank you to our colleagues: ice creams in hot weather, afternoon tea treats and Easter family parties are just some of the ways we show our appreciation.

Your commute

we're just 5 minutes from J18 of the M25, but we also offer subsidised transport to the surrounding area, including Chalfont and Latimer station, making us accessible from Hemel Hempstead, Watford and High Wycombe.

At De Vere,

we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Expected Salary (this is not sent to the employer)