Receptionist

Quantum Care; Watford; Hybrid; GBP 5,700 - 11,000; Part time

Benefits offered by this job

Competitive weekend pay

First-class in-house training

Employee Assistance Programme

Pension scheme

DBS check and uniform

Staff discounts

Supportive workplace

Job summary

Quantum Care is seeking a Weekend Receptionist to join Pinewood Lodge in South Oxhey, Watford. The role is part-time, 8–15 hours per week, with weekend shifts and a pay rate of £13.72 per hour.

You will be the friendly front-of-house face for residents, visitors and staff, handling calls, deliveries and general admin. We value excellent customer service, clear communication and the ability to work independently.

Qualifications

• Previous receptionist experience preferred.
• Excellent Customer Service Skills.
• Ability to lone work.
• Excellent Verbal and Written Communication.
• Confident in communicating face to face, via phone and email.

Responsibilities

• Reception & telephone support - delivering a comprehensive front of house service to staff, visitors and callers.
• Managing deliveries - ensuring items reach the correct recipient and are not left unattended.
• Processing invoices - completing authorisation paperwork and passing it to the Home Manager.
• Maintaining reception areas - keeping the foyer and reception clean, tidy and welcoming.
• Organising the post room - ensuring the post room and stationery cupboard remain well-ordered.
• Handling outgoing mail - preparing and bagging daily mail for collection.
• Monitoring stationery supplies - ordering stock as required.
• Supporting the Home Manager - undertaking additional duties aligned with your skills and competencies.
• Computer literacy is essential.

Skills

Reception experience

Customer service

Face-to-face communication

Written communication

Independent worker

Tools

Computer literacy

Job description

Receptionist

Contract: Part Time - Perm

Hour: 8 - 15 hours per week

Shift: Every Weekend - Saturday and Sunday

Pay: £13.72 per hour

Location: Oxhey Drive, South Oxhey, Watford, WD19 7HR

Quantum Care is a no-for-profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.

We are seeking a Weekend Receptionist to join our Care Home Pinewood Lodge in South Oxhey, Watford. Exciting developments are underway at Pinewood Lodge, which will soon relocate to a brand-new, purpose-built care home in the South Oxhey area at Furzewood Lodge Care Home. The modern facility has been thoughtfully designed to provide an excellent working environment and state of the art home for residents.

As a Receptionist, you will be the welcoming face of our Home, providing a professional and friendly service to residents, visitors, colleagues and callers.

What You'll Bring

• Previous Experience as a Receptionist preferred
• Excellent Customer Service Skills
• Ability to lone work
• Excellent Verbal and Written Communication
• Confident in communicating face to face, via phone and email.

Your Day-to-Day Responsibilities

• Reception & telephone support - delivering a comprehensive front of house service to staff, visitors and callers.
• Managing deliveries - ensuring items reach the correct recipient and are not left unattended.
• Processing invoices - completing authorisation paperwork and passing it to the Home Manager.
• Maintaining reception areas - keeping the foyer and reception clean, tidy and welcoming.
• Organising the post room - ensuring the post room and stationery cupboard remain well-ordered.
• Handling outgoing mail - preparing and bagging daily mail for collection.
• Monitoring stationery supplies - ordering stock as required.
• Supporting the Home Manager - undertaking additional duties aligned with your skills and competencies.
• Computer literacy is essential.

Why Join Quantum Care?

We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you'll receive:

• Competitive salary with enhanced pay on weekends and Bank Holidays
• Clear career development pathways and recognition of milestones
• First-class in-house training from day one
• Free Employee Assistance Programme offering 24/7 support
• Company pension scheme (after 1 year of service)
• Free DBS check and uniform
• Access to retail discounts and exclusive offers
• A supportive, values-driven workplace where your contribution truly matters

Terms and Conditions apply to all benefits

This is a fantastic opportunity to join a well-established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.

An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.