Hospitality Manager

Quantum Care; Watford; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Weekend pay

Career development

In-house training

EAP

Pension scheme

DBS check

Retail discounts

Supportive workplace

Job summary

Quantum Care is a not-for-profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.

Exciting developments are underway at Pinewood Lodge, which will relocate to Furzewood Lodge in South Oxhey. We are seeking an Experienced Hospitality Manager to join our newly developed care home, leading

Qualifications

• NVQ Level 4 in Hospitality Management (required).
• NVQ Level 4 in Health & Social Care (desirable).
• Minimum of 3 years’ experience in a similar role within a care, residential, hotel or hospitality environment.
• Experience managing teams, including training and setting service standards.
• Strong organisational, leadership and communication skills and conflict resolution skills.

Responsibilities

• Team Management: Overseeing housekeeping, catering, activities, front of house (reception team) and maintenance staff; includes rotas, training and development, supervision, event planning and documentation.
• Quality Standards: Maintaining high cleaning standards, ensuring quality dining experiences, activities, safety and room upkeep meet luxury and company brand standards with CQC compliance.
• Resident Experience: Acting as the primary liaison for residents and their families to ensure preferences are accommodated.
• Budget & Administration: Managing departmental budgets, stock take & inventory.
• Auditing & Meetings: Completing periodic audits, providing feedback, recommendations, and timelines for improvements; holding regular team meetings.
• Standards: Ensuring dining rooms are presented to five-star standards and coordinating with chef and care team.

Skills

Hospitality management

Team leadership

Customer service

Organisational skills

Communication skills

Conflict resolution

Education

NVQ Level 4 in Hospitality Management

NVQ Level 4 in Health & Social Care (desirable)

Job description

Hospitality Manager

Contract: Full Time – Perm

Hour: 37 hours per week

Pay: £44,489 per annum

Shift: 9am to 5pm

Location: Oxhey Drive, South Oxhey, Watford, WD19 7HR

Quantum Care is a no‑for‑profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do andMake Every Day Matter.

Exciting developments are underway at Pinewood Lodge, which will soon relocate to a brand-new, purpose-built care home in the South Oxhey. We are seeking an Experienced Hospitality Manager to join our Newly Developed Care Home Furzewood Lodge in South Oxhey,

As a Hospitality Manager, you will be the welcoming face of our Home, providing a professional and friendly service to residents, visitors, colleagues and Relatives.

What You’ll Bring

• NVQ Level 4 (or equivalent) in Hospitality Management


• NVQ Level 4 in Health & Social Care (desirable)


• Minimum of 3 years’ experience in a similar role within a care, residential, hotel or hospitality environment


• Experience managing teams, including training and setting service standards


• Strong organisational, leadership and communication skills and conflict resolution skills


• A proactive, hands-on approach with a passion for high-quality service delivery

Your Day-to-Day Responsibilities

• Team Management:Overseeing housekeeping, catering, activities, front of house (reception team) and maintenance staff. This includes
  
  
  
  • Rotas
  
  
  • Training and development
  
  
  • Supervision/performance management
  
  
  • Event planning and execution
  
  
  • Documentations
  
  
  
  


• Quality Standards:Maintaining high cleaning standard, ensuring quality dining experiences, activities, safety and room upkeep meet luxury and company brand standards while maintaining CQC (Care Quality Commission) compliance.


• Resident Experience:Acting as the primary liaison for residents and their families to ensure preferences are accommodated.


• Budget & Administration:Managing departmental budgets, stock take & inventory


• Auditing:Ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. Complete periodic audits, provide feedbacks, recommendations, and timelines for improvements


• Meeting:Hold regular briefings and communication meetings with the team


• Standard:Ensuring that dining rooms are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and care team to achieve this.

Why Join Quantum Care?

We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive:

• Competitive salary with enhanced pay on weekends and Bank Holidays


• Clear career development pathways and recognition of milestones


• First‑class in‑house training from day one


• Free Employee Assistance Programme offering 24/7 support


• Company pension scheme (after 1 year of service)


• Free DBS check and uniform


• Access to retail discounts and exclusive offers


• A supportive, values‑driven workplace where your contribution truly matters

Terms and Conditions apply to all benefits

This is a fantastic opportunity to join a well‑established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.

An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.

#WEST