Receptionist

Sanctuary Group; Warrington; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Health and wellbeing

Life insurance

Parental leave

Annual leave purchase

Training

Flexible working

Inclusive culture

Retail discounts

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Group in Warrington is seeking a Receptionist to provide a welcoming reception and support administration for our Retirement Community at Ryfields Village. The role offers a values-driven environment within a not-for-profit, with opportunities to help residents and families daily.

You will join a compassionate team, delivering high standards of service, while developing skills and benefiting from our training and inclusive culture.

Qualifications

• Experience in a customer service or administrative role.
• Understanding the needs of older people.
• Confident communication and customer care skills.
• Basic IT skills, including Word, Excel, email, and internet use.

Responsibilities

• Provide a welcoming and efficient reception service.
• Support an effective administration service and maintain accurate records.
• Respond to service issues and complaints with high customer service standards.
• Resolve enquiries promptly or arrange support and keep customers informed.
• Build positive relationships with internal and external customers and contribute to projects.

Skills

Customer service experience

Administrative skill

Communication skills

Basic IT skills

Tools

Microsoft Word

Microsoft Excel

Job description

Department: Health and Social Care (Administrative Staff)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229851

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£13.15 per hour

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Receptionist to our vibrant Retirement Community at Ryfields Village, Arena Gardens, Warrington, WA2 7GB.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a welcoming and efficient reception service that supports the day to day needs of the business
• Support an effective administration service, including maintaining accurate records in line with Group processes
• Respond positively to service issues and complaints to help deliver a consistently high standard of customer service
• Resolve enquiries promptly or arrange appropriate support, keeping customers informed throughout
• Build positive relationships with internal and external customers and contribute to projects that support the Group’s values and objectives
• Experience of working in a customer service or administrative role
• Understanding of the needs of older people
• Experience of resolving issues and finding practical solutions
• Confident communication and customer care skills
• Basic IT skills, including Microsoft Word, Microsoft Excel, email and internet use

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

#SancSLiving

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.