Receptionist

NHS Jobs; Uttoxeter; On-site; GBP 18,000 - 23,000; Full time

Job summary

Balance Street Practice in the United Kingdom is looking for a capable receptionist to provide an effective and welcoming front-desk service to patients and visitors. You will handle general enquiries, explain procedures, book new and follow-up appointments, manage triage requests, answer and divert calls, and support clinical staff with administrative tasks and patient data entry on computer systems.

You will triage requests for sick notes or prescriptions, arrange home visits according to

Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to Balance Street Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use and management of the Triage system- effectively, responding to a patient request (e.g., sick note or repeat prescription) on the system or signposting/allocating patients to the most appropriate clinician for either a telephone or face to face consultation/appointment
• Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• To arrange patients home visits as per practice protocols
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Carry out departmental administrative tasks in accordance with the needs of the service.
• Enter patient information on to the computer systems as required.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• Support all clinical staff with general tasks as requested
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

Job description

Responsibilities

• -Ensure an effective and efficient reception service is provided to patients and any other visitors to Balance Street Practice -Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• -Use and management of the Triage system- effectively, responding to a patient request (e.g., sick note or repeat prescription) on the system or signposting/allocating patients to the most appropriate clinician for either a telephone or face to face consultation/appointment
• -Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• -Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• -To arrange patients home visits as per practice protocols
• -Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• -Carry out departmental administrative tasks in accordance with the needs of the service.
• -Enter patient information on to the computer systems as required.

Premises:

• -Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• -Support all clinical staff with general tasks as requested
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager