Receptionist

Sanctuary Group; Truro; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in care provision is seeking a Receptionist to assist with customer service and administrative tasks at their care home in Truro. The ideal candidate should possess excellent people skills and strong IT experience, ensuring all visitors and residents receive exceptional support. This is a great opportunity to grow within a dedicated team that values both residents and employees alike, with comprehensive training and development opportunities offered.

Benefits

Occupational sick pay after 12 months service

Confidential 24/7 employee advice service

Wellbeing resources and Cycle to Work scheme

Additional compensation for overtime

Contributory pension plan

Life assurance and parental leave schemes

Qualifications

• Excellent people skills with customer service experience.
• Strong IT skills, including Word, Excel, and Outlook.
• Enthusiastic and self-motivated individual.

Responsibilities

• Act as a key part of the team by advising customers and handling queries.
• Perform various administrative tasks within the care home setting.
• Deliver exceptional customer service to residents, relatives, and visitors.

Skills

Customer Service

IT Skills

People Skills

Job description

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Department: Health and Social Care (Administrative Staff)

Operation: Sanctuary Care

Closing Date:

Salary: £12.60 per hour

Requisition: 225144

Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for, their loved ones and as importantly, our dedicated and valued staff.

£12.60 per hour

Why work for us?

We spend so much time at work don’t we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let’s have some fun while we’re at work, support each other and work hard as a team. There’s loads of training and promotion opportunities available for those who want to pursue it and every day job satisfaction at Redannick for all regardless of role.

Sanctuary Care has over 100 care homes and you can ‘feel’ the difference a team makes the moment you step through one of our doors. The team at Redannick is special and we’re looking for special people to join us. Become a part of it and apply for this role.

At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Care an amazing place to work. That's why we provide a package that includes support for:

Your Mind and Body

• Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Additional compensation for overtime
• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Securing your future with our contributory pension plan
• Life assurance
• Parental leave schemes (Adoption, Maternity, Paternity and Shared)

Your Job

• 20 days annual leave plus bank holidays (pro rata)
• Complimentary meals during long shifts
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month’s service onwards
• CQC Inspection bonus (subject to qualifying criteria)

Are you our next Receptionist? Here’s more about the role:

In this role you will be a key part of the team, whether you’re advising customers and dealing with their queries or tackling administrative tasks.

For this wide-ranging customer service and administrative role we’re looking for you to utilise your excellent people skills along with strong IT experience, including Word, Excel and Outlook. A positive and helpful approach with experience in a customer service setting is also essential.

As Receptionist in our Care Home you will interact with relatives, residents and visitors. Strong administrative skills are required but it’s just as important to us that you’re focused on delivering exceptional customer service and are a caring, enthusiastic and self-motivated person, who is interested in working in a growing and progressive organisation.

We hope you feel you could be our next team member.

Job Reference: 225144

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

If you are applying internally, don't forget to use your internal careers account to submit your application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Anenhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.